Ambulance service



Review of Victoria's emergency ambulance call answer performance

This review report provides critical insights into Victoria's preparedness for and response to the COVID-19 pandemic and opportunities for continuous improvement.

Emergency Services Telecommunications Authority capability and service review: final report

The Emergency Services Telecommunications Authority (ESTA) plays a critical role in Victoria’s emergency management response model. This review considered all aspects of ESTA’s operating model and assessed ESTA’s capabilities against the core services it delivers.

Independent Review into Workplace Equality in Ambulance Victoria: final report volume 1

This report details widespread reports of incivility, disrespect, discrimination, sexual harassment, bullying and victimisation. It presents 24 recommendations, detailing changes that can be actioned immediately by Ambulance Victoria to begin rebuilding a safe, respectful and inclusive workplace.

The feasibility and utility of using coded ambulance records for a violence surveillance system: a novel pilot study

The primary aim of this study was to pilot the use of coded ambulance clinical records for violence surveillance at the population level, similarly to work done in an established surveillance system of alcohol and other drugs (AOD) and mental health-related harms.

The country ambulance strategy

This strategy document outlines the necessary foundations for volunteers and paramedic staff in country Western Australia to continue to provide high-quality ambulance services.
Fact sheet

The paramedic workforce in rural, regional & remote Australia

Data on the paramedic workforce for this fact sheet has been taken from the Australian Health Practitioner Regulation Agency (AHPRA) Paramedicine Board statistics, while the jurisdictional ambulance services data has been derived from the Report on Government Services (ROGS).

Beyond the emergency: a national study of ambulance responses to men’s mental health

This research identified that acute male mental health presentations to ambulance services are both frequent and complex, with paramedics feeling that they are poorly equipped to respond effectively.

Answering the call

This report was developed as part of Beyond Blue’s national mental health and wellbeing study of police and emergency services.

Answering the call: national survey

This report into the mental health and wellbeing of police and emergency services reflects the voices and experiences of 21,014 serving and former employees and volunteers from police, fire, ambulance and state emergency services agencies. The response rate signals that mental health and wellbeing are...

Operation Tone: special report concerning drug use and associated corrupt conduct involving Ambulance Victoria paramedics

This report concerns an investigation into allegations that Ambulance Victoria (AV) paramedics engaged in serious corrupt conduct, namely the theft, trafficking and use of drugs of dependence, and misappropriation of AV equipment.

Occupational violence against healthcare workers

Overview: This audit assessed whether the Department of Health & Human Services (DHHS), WorkSafe, Ambulance Victoria (AV) and health services are adequately protecting healthcare workers from the risks and incidence of occupational violence. All audited agencies have implemented improvements aimed at preventing and reducing occupational...

Emergency service response times

Assessed how accountable emergency service organisations and the Departments of Health & Human Services (DHHS) and Justice & Regulation (DJR) are for their response time performance. Summary The audit assessed how accountable emergency service organisations and the Departments of Health & Human Services (DHHS) and...

‘Staying alive’: transport to treatment for people living with a chronic disease

Non-emergency health transport makes a significant difference to the lives of people living with cancer or undergoing treatment for chronic kidney disease in NSW. For many of these people it is a lifeline, reducing the burden of travel and improving access to healthcare services.