Consumer behaviour

Alternate Term Label:
Consumer engagement
Consumer expectation
NARROWER TERMS
Report

Vision towards a responsible future of consumption: collaborative action framework for consumer industries

In this paper, the World Economic Forum and its partners in the Consumer Industries community and the Future of Consumption Platform have come together to share their vision, mission and goals framework for collective action towards a better and more resilient future.
Report

Consumer perceptions of the role of packaging in reducing food waste

This industry report reviews the existing literature to scope the recognised knowledge in the fields of food packaging and food waste relating to consumers’ expectations, to inform food producers, packaging designers and retailers in their strategies and educational campaigns.
Report

Picking peaches: service quality in the Victorian energy market

This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the...
Discussion paper

Consumer payment behaviour in Australia: evidence from the 2019 Consumer Payments Survey

The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant...
Discussion paper

Digital platform services inquiry – March 2021 report on app marketplaces: issues paper

The ACCC is releasing this issues paper to invite industry participants and other interested parties to provide views and information on the operation of app marketplaces. This issues paper is accompanied by two fact sheets containing key issues and questions for consumers and app developers.
Report

The experiences of older consumers: towards markets that work for people

This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.
Report

Turning the tables: making healthy choices easier for consumers

This report exploring public attitudes towards healthy eating finds that the food market in the UK is not working for consumers, with too many in the UK facing significant barriers to eating healthy diets.
Report

A fair share for Australian manufacturing

This report describes the strategic importance of the manufacturing sector to Australia's future prosperity, and provides an inventory of policy tools that could help rebuild the sector to a size proportional to Australia's domestic needs for manufactured products.
Report

COVID-19 and consumers: from crisis to recovery

The focus in this report is on the consumer policy dimensions of COVID-19, including access to essential products and services – encompassing energy, housing, telecommunications and financial services; access to important consumer protections; and the potential for greater harm when living our lives so pervasively...
Working paper

Prize linked debt: increasing credit card repayments in an online experiment

A significant proportion of credit card users persistently make low repayments on their debt. This paper tests whether a financial tool known as Prize Linked Debt (PLD) can increase credit card debt repayments amongst borrowers who repay the minimum, using an online experiment.