Consumer behaviour

ALTERNATIVE LABELS
Consumer engagement
Consumer expectation
NARROWER TERMS
Report

Digital lives of Australians 2021

Researchers sought feedback from more than 1,500 Australian consumers and more than 400 small business owners about their online needs and challenges. The research found that most consumers feel that the Internet has a positive impact on their lives. However, the research also found consumers...
Report

Towards a wellbeing approach to consumer policy in Australia

This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Fact sheet

Fact Check: Scott Morrison says businesses can refuse entry to unvaccinated patrons without falling foul of discrimination laws. Is that correct?

Prime Minister Scott Morrison says businesses can refuse entry to unvaccinated patrons without falling foul of discrimination laws. Verdict: Mr Morrison's claim is not the full story.
Report

Consumer experiences of self-managing a home care package

This research investigates consumers’ experiences of self-managing a home care package.
Report

Payments system review: from system to ecosystem

The payments system plays a key role in the Australian economy. It facilitates economic activity by providing a safe, efficient and effective way for Australians to exchange money for goods and services. This review was asked to investigate whether the regulatory architecture of the Australian...
Report

Levelling up through circular economy jobs

In this report, the authors argue that greater UK government ambition for an effective and expanded circular economy by 2035 would create hundreds of thousands of new jobs across the country.
Report

Navigating uncertainty: Australian young adult investors and digital finance cultures

As investing becomes more accessible for younger investors through emerging digital products and services, industry groups and regulation bodies are concerned about increasing numbers of inexperienced young adults starting to invest. This report outlines the findings from recent research into young Australians and their investing...
Report

Alcohol-related harm in families and alcohol consumption during COVID-19

This publication is intended to provide the basis for practitioners without specialist alcohol and other drug training to gain a greater understanding of how alcohol consumption changed during COVID-19, to better understand potential alcohol-related harms, and to develop strategies to support clients who may be...
Report

Digital energy futures: future home life

What emerging technology routines are shaping the way people live? What implications do these social practices have on the future energy needs of Australian households? The research in this report uncovers the changing digital lifestyles and emerging home trends of everyday Australians, and speculates on...
Report

Decarbonising homes: consumer attitudes towards energy efficiency and green heating in the UK

This report examines consumer attitudes about energy efficiency and green heating, exploring barriers to adoption, as well as possible incentives that could be tested and implemented to achieve a zero-carbon Britain.