Consumer behaviour

ALTERNATIVE LABELS
Consumer engagement
Consumer expectation
NARROWER TERMS


Report

Duped by design - manipulative online design: dark patterns in Australia

Whole industries now exist to 'hack' marketing funnels. Teams of experts experiment to get that extra person to subscribe or to add one more thing to the cart. This report looks at what current trends in web and app design mean for consumers, and finds...
Report

Consumer data right - strategic assessment: outcomes

This report identifies ‘Open Finance’ as the next priority area to expand Consumer Data Rights (CDR).
Report

The digital checkout

For the purposes of this report, the authors refer to the term 'digital checkout' as the process of a consumer engaging in a transaction (paid or otherwise) to access or procure a product or service online. This report argues that the challenge for consumer policy...
Report

AMA Private health insurance report card 2021

The AMA’s 2021 Private Health Insurance Report Card highlights the trends that exist for private health insurance and the impacts and problems these trends continue to cause.
Report

It’s credit, it’s causing harm and it needs better safeguards

Financial counsellors are reporting that more and more clients have buy now, pay later (BNPL) debt and that this is causing financial hardship. The aim of this survey was to understand the extent of the issues, particularly given the broader context, as BNPL is now...
Report

Digital lives of Australians 2021

Researchers sought feedback from more than 1,500 Australian consumers and more than 400 small business owners about their online needs and challenges. The research found that most consumers feel that the Internet has a positive impact on their lives. However, the research also found consumers...
Working paper

Stuck at home: housing demand during the COVID-19 pandemic

This paper presents both empirical evidence and quantitative modelling analysis that show that the shift towards at-home activity was associated with a significant increase in house prices in the United States.
Report

Towards a wellbeing approach to consumer policy in Australia

This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Fact sheet

Fact Check: Scott Morrison says businesses can refuse entry to unvaccinated patrons without falling foul of discrimination laws. Is that correct?

Prime Minister Scott Morrison says businesses can refuse entry to unvaccinated patrons without falling foul of discrimination laws. Verdict: Mr Morrison's claim is not the full story.
Report

Consumer experiences of self-managing a home care package

This research investigates consumers’ experiences of self-managing a home care package.
Report

Payments system review: from system to ecosystem

The payments system plays a key role in the Australian economy. It facilitates economic activity by providing a safe, efficient and effective way for Australians to exchange money for goods and services. This review was asked to investigate whether the regulatory architecture of the Australian...
Report

Navigating uncertainty: Australian young adult investors and digital finance cultures

As investing becomes more accessible for younger investors through emerging digital products and services, industry groups and regulation bodies are concerned about increasing numbers of inexperienced young adults starting to invest. This report outlines the findings from recent research into young Australians and their investing...
Report

Levelling up through circular economy jobs

In this report, the authors argue that greater UK government ambition for an effective and expanded circular economy by 2035 would create hundreds of thousands of new jobs across the country.
Report

Alcohol-related harm in families and alcohol consumption during COVID-19

This publication is intended to provide the basis for practitioners without specialist alcohol and other drug training to gain a greater understanding of how alcohol consumption changed during COVID-19, to better understand potential alcohol-related harms, and to develop strategies to support clients who may be...
Report

Digital energy futures: future home life

What emerging technology routines are shaping the way people live? What implications do these social practices have on the future energy needs of Australian households? The research in this report uncovers the changing digital lifestyles and emerging home trends of everyday Australians, and speculates on...
Journal article

Qualitative insights into Australian consumers’ views for and against government action on sugary drinks

Despite significant evidence of harms associated with high levels of sugar-sweetened beverage (SSB) consumption, and international moves towards regulation to curb overconsumption of such drinks, Australia has been slow to take policy action. This study provides in-depth insights into consumers’ reactions to different SSB policy...
Report

Decarbonising homes: consumer attitudes towards energy efficiency and green heating in the UK

This report examines consumer attitudes about energy efficiency and green heating, exploring barriers to adoption, as well as possible incentives that could be tested and implemented to achieve a zero-carbon Britain.
Discussion paper

Future fuels strategy: discussion paper

New vehicle technologies and fuels will drive the future of road transport in Australia. This document sets out the Australian Government’s direction and practical actions that will encourage the private sector to commercially deploy low emissions road transport technologies at scale.
Report

Final report of the Inquiry into future directions for the Consumer Data Right

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Technical report

Low-income households and insurance patterns

This report provides an analysis of 20,405 No Interest Loans Scheme (NILS) applicants with Good Shepherd Australia New Zealand, concerning their rates of insurance and average expenditure for policies.