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Consumer behaviour

ALTERNATIVE LABELS
Consumer engagement
Consumer expectation
NARROWER TERMS
Discussion paper

Customer engagement in regulation

This discussion paper considers customer engagement as a means to an end, namely, one that seeks to reduce, if not eliminate the role of regulatory agencies. For other authors, customer-engagement processes offer the promise of a genuine entrenchment of citizen interests in the regulated process.
Report

Final report of the Inquiry into future directions for the Consumer Data Right

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Discussion paper

Future fuels strategy: discussion paper

New vehicle technologies and fuels will drive the future of road transport in Australia. This document sets out the Australian Government’s direction and practical actions that will encourage the private sector to commercially deploy low emissions road transport technologies at scale.
Technical report

Low-income households and insurance patterns

This report provides an analysis of 20,405 No Interest Loans Scheme (NILS) applicants with Good Shepherd Australia New Zealand, concerning their rates of insurance and average expenditure for policies.
Case study

The consent trap

This project explores consumer experiences of informed consent regarding privacy on smartphone devices, and to help develop practical resources for privacy professionals who deal with the problem of informed consent on mobile devices.
Report

Vision towards a responsible future of consumption: collaborative action framework for consumer industries

In this paper, the World Economic Forum and its partners in the Consumer Industries community and the Future of Consumption Platform have come together to share their vision, mission and goals framework for collective action towards a better and more resilient future.
Report

Consumer perceptions of the role of packaging in reducing food waste

This industry report reviews the existing literature to scope the recognised knowledge in the fields of food packaging and food waste relating to consumers’ expectations, to inform food producers, packaging designers and retailers in their strategies and educational campaigns.
Report

Picking peaches: service quality in the Victorian energy market

This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the...
Discussion paper

Consumer payment behaviour in Australia: evidence from the 2019 Consumer Payments Survey

The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant...
Discussion paper

Digital platform services inquiry – March 2021 report on app marketplaces: issues paper

The ACCC is releasing this issues paper to invite industry participants and other interested parties to provide views and information on the operation of app marketplaces. This issues paper is accompanied by two fact sheets containing key issues and questions for consumers and app developers.