This discussion paper considers customer engagement as a means to an end, namely, one that seeks to reduce, if not eliminate the role of regulatory agencies. For other authors, customer-engagement processes offer the promise of a genuine entrenchment of citizen interests in the regulated process.

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...

New vehicle technologies and fuels will drive the future of road transport in Australia. This document sets out the Australian Government’s direction and practical actions that will encourage the private sector to commercially deploy low emissions road transport technologies at scale.

This report provides an analysis of 20,405 No Interest Loans Scheme (NILS) applicants with Good Shepherd Australia New Zealand, concerning their rates of insurance and average expenditure for policies.

This project explores consumer experiences of informed consent regarding privacy on smartphone devices, and to help develop practical resources for privacy professionals who deal with the problem of informed consent on mobile devices.

In this paper, the World Economic Forum and its partners in the Consumer Industries community and the Future of Consumption Platform have come together to share their vision, mission and goals framework for collective action towards a better and more resilient future.

This industry report reviews the existing literature to scope the recognised knowledge in the fields of food packaging and food waste relating to consumers’ expectations, to inform food producers, packaging designers and retailers in their strategies and educational campaigns.

This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the...

The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant...

The ACCC is releasing this issues paper to invite industry participants and other interested parties to provide views and information on the operation of app marketplaces. This issues paper is accompanied by two fact sheets containing key issues and questions for consumers and app developers.