Online marketplaces are performing an increasingly significant role in connecting Australian consumers and businesses and are an important link in building trust and confidence in the digital economy. This report examines potential competition and consumer issues in the provision of general online retail marketplaces to...

For the purposes of this report, the authors refer to the term 'digital checkout' as the process of a consumer engaging in a transaction (paid or otherwise) to access or procure a product or service online. This report argues that the challenge for consumer policy...

This report provides a preliminary estimate of the costs and benefits of deploying digital trade products and processes for New Zealand.

A comprehensive framework is needed to understand the landscape for cross-border parcel trade, including in the context of challenges experienced during COVID-19. This paper proposes such a framework to analyse the evolving environment for cross-border trade in parcels, exploring the types of goods that are...

This report examines the reliance Australian consumers have on data-driven technologies and digital marketplaces, and explores how this reliance has evolved since 2018. The report also sets out the key consumer policy implications the research results pose – and what can be done by market...

The COVID-19 pandemic has accelerated digital transformations. Digital solutions are increasingly needed to continue some of the economic and social activities remotely. This study explores inequalities in e-trade readiness that currently prevail around the world.

This report explains China’s domestic and international ambitions in developing a central bank digital currency (CBDC), reviews the main technical framework of Digital Currency/Electronic Payment (DCEP) and discusses how the People’s Bank of China (PBOC) and private firms are working to implement it. The report...

For 22 years, the members of the World Trade Organization (WTO) have been discussing how to govern e-commerce and the data that underpins it. Using qualitative techniques to analyse these communications, the authors of this paper found that throughout the 22-year period, member states were...

The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant...

Digital transformation is not a new endeavour for business, though prior attempts have often failed to realise its full potential. This paper explores the increasing yet evolving role and relevance of digital transformation in business today.

This research report explores the impact that COVID-19 has had on Australians’ online activity including digital confidence, negative online experiences, support and training needs.

This report analyses 24 interventions that can reduce emissions, congestion and delivery costs for the urban last-mile. With the ecosystem-wide change, interventions could reduce emissions and traffic congestion by 30%, and delivery cost by 25%, compared to the “do-nothing” scenario.

This publication explores how Australians are increasingly relying upon online reviews when buying goods and services online.

This agenda calls for action from e-commerce stakeholders within and beyond Africa to consider eight identified areas – ranging from refreshing policies to expanding connectivity, and upgrading logistics to managing data.

China’s new system is built on digital wallets, QR codes, and runs through their own big tech firms: Alipay running through Alibaba (China’s version of Amazon) and WeChat Pay running through Tencent (China’s version of Facebook).

There is a strong feeling from the British government that self-regulation by technology companies has failed. This report sets out a series of principles that would underpin a new approach to internet governance.

In this report, Amnesty International documents how online booking companies are driving tourism to illegal Israeli settlements and contributing to their existence and expansion.

Ninety per cent of the world’s data was created in the last two years, and over 2.5 quintillion bytes of data are produced every day.

This inquiry will have a particular focus on the purchase of foreign cash, and the transfer or remittance of money overseas. It will also consider other ways that consumers and small businesses perform foreign currency transactions, such as via credit, debit or pre-paid travel cards.

This research examined the effects of ‘push marketing’ – direct promotional messages such as text messages, emails and phone calls – on wagering operators’ account-holders.