The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant...

Digital transformation is not a new endeavour for business, though prior attempts have often failed to realise its full potential. This paper explores the increasing yet evolving role and relevance of digital transformation in business today.

This research report explores the impact that COVID-19 has had on Australians’ online activity including digital confidence, negative online experiences, support and training needs.

This report analyses 24 interventions that can reduce emissions, congestion and delivery costs for the urban last-mile. With the ecosystem-wide change, interventions could reduce emissions and traffic congestion by 30%, and delivery cost by 25%, compared to the “do-nothing” scenario.

This publication explores how Australians are increasingly relying upon online reviews when buying goods and services online.

This agenda calls for action from e-commerce stakeholders within and beyond Africa to consider eight identified areas – ranging from refreshing policies to expanding connectivity, and upgrading logistics to managing data.

China’s new system is built on digital wallets, QR codes, and runs through their own big tech firms: Alipay running through Alibaba (China’s version of Amazon) and WeChat Pay running through Tencent (China’s version of Facebook).

There is a strong feeling from the British government that self-regulation by technology companies has failed. This report sets out a series of principles that would underpin a new approach to internet governance.

In this report, Amnesty International documents how online booking companies are driving tourism to illegal Israeli settlements and contributing to their existence and expansion.

Ninety per cent of the world’s data was created in the last two years, and over 2.5 quintillion bytes of data are produced every day.