Price shock: is the retail electricity market failing consumers?
Competition in electricity retailing hasn’t delivered what was promised: lower prices for consumers. The failure is worst in Victoria, the state with the most retailers and the longest experience of deregulation. Profit margins appear to be higher than in other retail sectors – and more...
Spend management tools and alerts: tracking consumer outcomes of the reconnecting the customer inquiry
Examines spend management tools and alerts for post-paid mobile phone consumers, and their relationship with unexpectedly high bills. Executive summary This report details the results of research commissioned by the ACMA to examine spend management tools and alerts for post-paid mobile phone consumers, and their...