The Consumer Safeguards Review is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment. This consultation paper seeks the public's views on proposals for reform regarding choice and fairness in the retail relationship between customers and...

This paper explores the concept of ‘clean pipes’, which is the idea that internet service providers (ISPs) could provide security services to their customers to deliver a better level of default security.

Prime Minister Malcolm Turnbull claims "one-and-a-half per cent of people in Kenya have access to broadband. In Australia, it's 90 per cent".

This report presents an overview of communications and media in Australia in 2018-19. The findings show a more complex landscape, along with new demand for online services.

Broadband is essential infrastructure, and the country’s digital divide confirms the challenges to bringing its benefits to every person, regardless of demographics or geography. As broadband affects nearly every social determinant of health, barriers to adoption and use represent significant challenges in individual and community-level...

The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).

The Morrison Government is reviewing arrangements for telecommunications in new developments. The current Telecommunications in New Developments (TIND) policy, released in March 2015, provides the framework for this access, while also fostering competition between network providers to service developments.

The 2019 edition of the Affordability Report calls on policy makers and regulators to promote competitive and diverse broadband markets as key ingredients to drive down the cost of internet access.

The mess made of National Broadband Network was entirely predictable. Politicians forgot three basic lessons from economics.

The Australian Digital Inclusion Index measures three vital dimensions of digital inclusion: access, affordability, and digital ability. It shows how these dimensions change over time, according to people’s social and economic circumstances, as well as across geographic locations. This 2019 ADII report incorporates data collected...