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Client satisfaction

NARROWER TERMS
Report

Supporting women and children experiencing family and domestic violence: the Zonta House impact report

This report presents an analysis of client outcomes with a view to understanding the impact of Zonta House and provides a statistical analysis of the validity and reliability of the Life Matrix tool developed and used by Zonta House to measure clients’ wellbeing at intake...
Conference paper

An approach to capture design and construction lessons learned from facility managers

The prevailing silo-way of working in the construction industry makes it difficult to incorporate valuable lessons learned from facility managers into the design stage of new projects. This is an ongoing research project which aims to develop an open-source tool that can be used by...
Report

ACQSC Consumer engagement in aged care - survey report

The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.
Report

Harnessing the power of client experience: the collection and use of client feedback in the social sector

The report provides a framework for an effective client feedback system, as well as practical advice on how to start using one. It also shares benchmarking results for the disability sector specifically, including insights into the sector’s current use of client feedback and areas for...
Guide

Southgate digital equity tool

The Southgate Digital Equity Tool has been developed to assist policy makers and practitioners in making informed decisions about the way they engage consumers in services and programs in the digital era. Initially developed for use by health organisations, the tool can be adapted for...
Literature review

Client perceptions of quality care in aged care services

This review targets contemporary literature examining quality from the viewpoint of older Australians who receive aged care services in the residential and community sectors. It addresses current and emerging issues in the literature, predominately from studies published from 2010 onwards. The review emphasises Australian research...
Evaluation

Parentline client satisfaction and service outcomes 2011-14

Parentline is a confidential telephone service providing professional counselling, education and support to parents and others who care for children and young people. The service operates from 8am to 10pm seven days a week and is available to residents of Queensland and the Northern Territory...