This report is a call to action to demonstrate how targeted policy measures focused on enabling different forms of ownership, can increase diversity and choice in social services in Australia with positive outcomes for the quality and productivity of those services.

Public libraries in NSW adapted and innovated in response to the challenges that have resulted from the COVID-19 pandemic. This report describes how libraries initially adapted to balance continuity of service with community safety, and gives examples of the nimble responses that many libraries exhibited...

This first report of a national research program has been released to explore the unprecedented events of 2019-2020 created by the bushfires and the global pandemic, and their associated challenges on Australia’s health, economic and social systems.

This report provides a review of how the community services sector has been positioned by major governing bodies – such as the Productivity Commission, Royal Commissions and Senate Inquiries – to provide insight how the sector is being understood and approached by government(s). In particular...

This report considers how organisations and communities across the United Kingdom adapted and responded to the emergency phase of the COVID-19 pandemic.

Whether we call it formal or informal volunteering, giving, social action, mutual aid, or simply people helping people, the power of connecting and helping each other makes a huge contribution to society. This report includes an economic analysis of the value of people power and...

This report provides insight into the status of Australia’s community sector during July 2020, a period in which the sector grappled with the significant health, social and economic consequences of the COVID-19 pandemic, and rapid changes in policy and service delivery.

This paper suggests that the failure of the Commonwealth to confirm that it will maintain funding for community service organisations could threaten up to 12,000 jobs in that sector, at a moment when those services are critical to Australia’s pandemic-damaged economy.

This report explores what data is available on children’s centres and youth services, and how government might overcome the barriers they face improving this data.

Since the late 1990s, the term 'commissioning' as a concept and practice has steadily gained ground. What can good commissioning look like in NSW? And what can government agencies, service providers and peak bodies do to bring this to life? These are the key questions...