This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.

Circular Economy Labels and Information Schemes (CELIS) compose the group of labels, certifications, standards of information schemes that fully or partially address one or more resource efficiency or circular economy elements. This paper provides an overview of the current CELIS landscape, assesses the drivers and...

This research investigates consumers’ experiences of self-managing a home care package.

This draft report assesses the case for a right to repair in Australia, with a focus on whether consumers face any unnecessary barriers to repair that require a government policy response.

The 'Repair Design' project opens up informed, realistic and meaningful public discourse about repair practices, capacities and limitations in an Australian context. This research reframes repair as a design practice, and in doing so openly acknowledges design’s culpability in environmental degradation and waste.

This evaluation provides feedback from people living with HIV (PLHIV) and HIV service partners on the effectiveness of 'The Choice is Yours' campaign.

This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the...

Recommendations to strengthen security of health and care information and ensure people can make informed choices about how their data is used.

The main question guiding this rapid review was: “Drawing on primary and secondary literature employing various approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system in Australia?”

The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”