This paper examines the current status of consumer credit and the market for buy now, pay later (BNPL) credit products.
As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission (the Commission) has identified and developed a range of best practice strategies and tools for providers of...
This submission is a response to the Australian Department of Health's aged care reform 2021 consultation paper and advocates for an accommodation framework that encourages innovation, consumer choice and control, and facilitates a variety of accommodation models responsive to consumer preferences.
This report sets out the Productivity Commission’s findings and recommendations on the issue of a right to repair in Australia. The focus has been on whether there are barriers to repair that may require a government policy response, either through existing or new laws.
This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Circular Economy Labels and Information Schemes (CELIS) compose the group of labels, certifications, standards of information schemes that fully or partially address one or more resource efficiency or circular economy elements. This paper provides an overview of the current CELIS landscape, assesses the drivers and...
This research investigates consumers’ experiences of self-managing a home care package.
This draft report assesses the case for a right to repair in Australia, with a focus on whether consumers face any unnecessary barriers to repair that require a government policy response.
The 'Repair Design' project opens up informed, realistic and meaningful public discourse about repair practices, capacities and limitations in an Australian context. This research reframes repair as a design practice, and in doing so openly acknowledges design’s culpability in environmental degradation and waste.
This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the...
The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.
This literature review examines published peer-reviewed articles and a broader set of literature, including strategies, reports, guidelines and toolkits to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors and which could be applied in Australian...
Digital services and communication platforms for residential energy customer engagement in Australia: rapid review
The main question guiding this rapid review was: “Drawing on primary and secondary literature employing various approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system in Australia?”
Digital services and communication platforms for residential energy customer engagement: rapid meta-review
The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”
Robert Fitzgerald AM, Commissioner with the Productivity Commission and SVA Board member, talks with Stuart Lloyd-Hurwitz, SVA Consulting’s Executive Director, about competition and contestability in the social sector and how it’s all about providing more consumer choice.
This report provides a summary of the research activities in the research project RP3028: A Virtual Market for Analysing the Uptake of Energy Efficiency Measures in Residential and Commercial Sectors. To enable the development of policy programs to increase adoption of energy-efficient products, there is...
Introducing competition and informed user choice into human services: identifying sectors for reform
The Commission has been asked to examine whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The terms of reference request that the inquiry be undertaken in two parts: the first is to identify...
This article explores a DIY funeral scenario, and what its potential might mean for consumers and for funeral practice in today’s context.