While you’re here… help us stay here.

As we confront the economic impacts of the pandemic, we need your support even more. So that we can continue to bring you the latest in policy and research, please donate to APO.

Digital inclusion

ALTERNATIVE LABELS
Digital affordability
Digital equity
Digital exclusions
Digital inclusion outcomes
NARROWER TERMS
Report

Measuring Australia’s digital divide: the Australian digital inclusion index 2020

The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. The Australian Digital Inclusion Index (ADII) was first published in 2016. This edition provides the most comprehensive picture of Australia’s online participation to date.
Report

2019: A year in libraries

This report provides a snapshot of the ways libraries have supported industry, health, education, communications and the arts at a national level during 2019, including celebrating the UNESCO International Year of Indigenous Languages and the Australian Year of the Public Domain.
Guide

Accelerating digital inclusion in the new normal

This guide offers a framework for a multiyear, cross-industry programme to shape policymaking and accelerate action in the new normal. It presents three innovative strategies for public and private sector leaders to enable greater digital inclusion for the world's economies and societies.
Working paper

Affordability of communications services for low income households

In 2017, the Bureau of Communications and Arts Research found that the affordability of communications services in Australia had improved overall. In general, consumers were getting better value as prices stayed the same or fell, while product inclusions (such as data) increased. This paper updates...
Evaluation

Improving the digital inclusion of older Australians: the social impact of Be Connected

This evaluation found the 'Be Connected' program has had a significant impact on building the digital skills, confidence and online safety practices of older Australians. It finds that the program represents an appropriate, effective and efficient investment in the digital inclusion of older Australians.
Report

Australian consumer access to digital content

This report examines the major differences between digital media markets in Australia and the US. The researchers created a list of the most popular media titles over the last five years and checked their availability and price with Australian and American digital content providers over...
Report

Supporting culture in the digital age

Prepared between November 2019 and March 2020, this report explores how the digital age has changed the cultural value chain and draws on existing literature and insights, as well as a range of actors from across the cultural ecosystem.
Briefing paper

COVID-19, digital inclusion and online education: APO Digital Inclusion Collection Brief April 2020

During the current period of home-based self-isolation, those without the ability to effectively and affordably access and use digital technologies will find it immediately and increasingly difficult to participate in contemporary economic, social, cultural and civic life.
Survey

American Trends Panel survey methodology and COVID-19 Questions

The American Trends Panel (ATP), created by Pew Research Center, is a nationally representative panel of randomly selected U.S. adults. Panelists participate via self-administered web surveys. The panel wave conducted March 19 to March 24, 2020 drew 11,537 responses out of 15,433 who were sampled...
Article

Americans turn to technology during COVID-19 outbreak, say an outage would be a problem

This survey, administered between 19 and 24 March 2020 to more than 11,0000 Americans, included a set of questions on their use of digital technologies.