Government services

NARROWER TERMS


Report

5-year Productivity Inquiry: innovation for the 98% - interim report

The Productivity Inquiry focuses on the enablers of productivity growth in a modern, market-based and service-oriented world. This third interim report explores how encouraging innovation across the vast majority of Australian businesses and in the government sector can improve Australia's productivity.
Report

Accelerating government innovation with leadership and stimulus funding

This report explores various ways that executives can leverage stimulus funding to incentivise success across multiple innovation and data roles, and drive forward work from those roles into digital service development and delivery. The author also develops a framework with specific recommendations for how leaders...
Working paper

Beyond outsourcing: re-embedding the State in public value production

Public Value Theory emerged within a broader public administration paradigm that called for the re-centering of the State in the identification and management of public activities. In this paper, the authors argue that the dis-embedding of the state from the production of public value undermines...
Strategy

Digital transformation plan

The Northern Territory government is enhancing the delivery, convenience and accessibility of digital government services through the launch of this 'Digital Transformation Plan'. The plan continues the government’s digital transformation journey towards a more streamlined and convenient service for Territorians and businesses.
Strategy

State commissioning strategy for community services: implementation plan 2022-2024

This document outlines the strategic role commissioning will play in transforming the delivery of community services in Western Australia.
Report

Report of the Inquiry into support for older Victorians from migrant and refugee backgrounds

Throughout this inquiry, the Committee heard about many barriers preventing culturally diverse older people from accessing the services they need when they need them. This report draws upon comprehensive evidence received from expert stakeholders and people with lived experience to make 61 findings and 76...
Report

Does size matter? The impact of local government structure on cost efficiency

This paper aims to improve the evidence base on local government performance in New Zealand, focusing on the cost efficiency of council infrastructure and service provision.
Report

Collaborative networks: the next frontier in data driven management

This report aims to provide guidance on how governments can work with each other and with partners to address complex, boundary-spanning problems such as poverty, homelessness, hunger and climate change, by bringing together organisations to address complex client needs that could not be served by...
Discussion paper

Looking beyond Indigenous service delivery: the societal purpose of urban First Nations organisations

This paper analyses the quantitative findings of a three-year mixed-method research project developed in partnership with six urban First Nations organisations in New South Wales.
Report

Victorian government report in multicultural affairs 2020-2021

This report records the many programs and initiatives delivered across government to help multicultural and multi-faith communities progress in what was an extremely challenging year.
Working paper

Serving citizens: measuring the performance of services for a better user experience

Societies are changing fast, driven by population ageing, climate change adaptation, digitalisation and the changing world of work, among other trends. Governments face the challenge of investing to adapt to these trends, while continuing to ensure that public services remain accessible, responsive and of good...
Report

Automated legal guidance at federal agencies: report for the Administrative Conference of the United States

When individuals have questions about federal benefits, services, and legal rules, they are increasingly seeking help from government chatbots, virtual assistants, and other automated tools. This report describes the results of a qualitative study of automated legal guidance across the US Federal government, which included...
Report

Accountability and justice: why we need a Royal Commission into Robodebt

The Income Compliance Program impacted hundreds of thousands of people and, for many, resulted in devastating emotional and psychological harm. It has undermined many people's financial security, as well as their willingness to engage with and trust government services. This inquiry report recommends that the...
Report

Agile government: the role of public affairs education

The most significant challenges facing public administration today include the isolation of public servants, the rigidity of the administrative and regulatory systems in which they operate, and the lack of opportunity to develop relevant and emerging competencies. This report is intended to initiate a dialog...
Working paper

Better data for the delivery of grant funded social services

This paper aims to provide an overview of what is currently known about the extent of use of grants programs by the Australian government to fund the delivery of social services, challenges and opportunities for service delivery, and outcome measurement and performance management.
Report

Business continuity during COVID-19

The Victorian government delivers a wide range of services that are vital for Victorians’ economic, financial and social wellbeing. It is important that the government can keep these services running during a disruption. This audit investigated if business continuity arrangements enabled the continuation of essential...
Report

Locating authority: a vision for relational local government

This report introduces the concept of ‘relational local government’ - an approach to local governing that builds strong relationships between council service professionals and the people they are supporting, between councils and the community at large, and between local citizens themselves.
Report collection

Report on Government Services 2022

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia.
Report

Report on Government Services 2022: Community services - Chapter 15 Services for people with disability

This section of the annual Productivity Commission assessment of government services reports on the Australian, State and Territory governments’ assistance provided to people with disability and their carers.
Discussion paper

National Housing and Homelessness Agreement Review: issues paper

The review of the National Housing and Homelessness Agreement will examine how well the Australian, State and Territory Governments have achieved the objectives, outcomes and outputs set out in the Agreement, and the suitability of the Agreement for the future. This issues paper has been...