This policy briefing paper is presented as part of an Australian Research Linkage Project on mapping social services in multicultural communities, where one of its key objectives is to understand the experiences of service delivery and provision modes to culturally and linguistically diverse (CALD) communities.

This guide is intended to improve consistency and capability in price-setting across the Victorian government. It updates pricing principles to align with current best practice and, as a practical user guide for entities to review or set their fees and charges, provides practical step-by-step guidance...

This strategy addresses consumer’s experience of vulnerability and aims to break down the barriers faced when accessing and engaging with essential services.

This report documents the deliberative community engagement program delivered to inform Vulnerability Strategy to facilitate more equitable access to essential services.

This report is the first as part of a major new research programme at Demos reimagining public services. The project will build a credible policy agenda for 21st Century public services with citizen experiences at the centre.

This document provides an overview of what is currently known about people’s and service providers’ experiences of the family violence system in Aotearoa New Zealand.

The Victorian government has released this consultation paper to help prepare the next state disability plan. The consultation paper talks about some ideas for the next plan and asks some questions to find out how to make the plan better.

This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.

This briefing paper summarises key findings from an evidence check conducted to identify the best strategies for effective and authentic client engagement in the commissioning of government services.

This position statement and related communication recommends ways in which Australian state and federal governments should respond to the health, educational and social care needs of people with disability living in areas with high rates of infection, at the same time as how people with...