Government services

NARROWER TERMS
Journal article

The impact of the COVID-19 pandemic on delivery of services to CALD communities in Australia

This policy briefing paper is presented as part of an Australian Research Linkage Project on mapping social services in multicultural communities, where one of its key objectives is to understand the experiences of service delivery and provision modes to culturally and linguistically diverse (CALD) communities.
Guide

Pricing for value: a guide for government services

This guide is intended to improve consistency and capability in price-setting across the Victorian government. It updates pricing principles to align with current best practice and, as a practical user guide for entities to review or set their fees and charges, provides practical step-by-step guidance...
Strategy

Getting to fair: breaking down barriers to essential services

This strategy addresses consumer’s experience of vulnerability and aims to break down the barriers faced when accessing and engaging with essential services.
Report

Report on the deliberative engagement process with Victorian consumers

This report documents the deliberative community engagement program delivered to inform Vulnerability Strategy to facilitate more equitable access to essential services.
Report

The social state: from transactional to relational public services

This report is the first as part of a major new research programme at Demos reimagining public services. The project will build a credible policy agenda for 21st Century public services with citizen experiences at the centre.
Literature review

Experiences of the family violence system in Aotearoa: an overview of research 2010 – early 2020

This document provides an overview of what is currently known about people’s and service providers’ experiences of the family violence system in Aotearoa New Zealand.
Discussion paper

Consultation paper for state disability plan 2021–2024

The Victorian government has released this consultation paper to help prepare the next state disability plan. The consultation paper talks about some ideas for the next plan and asks some questions to find out how to make the plan better.
Briefing paper

Digital government services: building for peak demand

This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.
Briefing paper

Engaging clients in commissioning government services: strategies for doing it well

This briefing paper summarises key findings from an evidence check conducted to identify the best strategies for effective and authentic client engagement in the commissioning of government services.
Position paper

Recommendations for a tailored COVID-19 response for people with disability

This position statement and related communication recommends ways in which Australian state and federal governments should respond to the health, educational and social care needs of people with disability living in areas with high rates of infection, at the same time as how people with...