Government services

NARROWER TERMS
Discussion paper

National Housing and Homelessness Agreement Review: issues paper

The review of the National Housing and Homelessness Agreement will examine how well the Australian, State and Territory Governments have achieved the objectives, outcomes and outputs set out in the Agreement, and the suitability of the Agreement for the future. This issues paper has been...
Report

The new machinery of government: using machine technology in administrative decision-making

The NSW Government’s first digital strategy spoke of the need for government to be ‘digital by design’ and ‘digital by default'. This report is about the shift toward machine technologies, a term used for the broad range of digital and data enabled systems and processes...
Guide

A guide to evaluation under the Indigenous Evaluation Strategy

This guide has been developed as a companion to the Indigenous Evaluation Strategy. It provides practical advice for Australian government agencies on how to conduct evaluations of policies and programs affecting Aboriginal and Torres Strait Islander people.
Report

Understanding service use at a local level

This project investigates how the local experience of service may differ from nationally reported figures. It focused on the B4 School Check – a free health and development check available to four-year olds – using a geographic lens and describing the children and their families...
Strategy

Aboriginal customer engagement strategy 2021-2025

This strategy aims to support and meet the needs of Aboriginal people who interact with NSW Customer Service, and to create a culturally-safe environment to expand Aboriginal customer engagement.
Briefing paper

Funding opportunities for community groups

Members of Parliament regularly receive inquiries directly, or through their electorate offices, about funding opportunities for community groups. This guide is designed to assist MPs and their electorate office staff to respond to these requests.
Journal article

The impact of the COVID-19 pandemic on delivery of services to CALD communities in Australia

This policy briefing paper is presented as part of an Australian Research Linkage Project on mapping social services in multicultural communities, where one of its key objectives is to understand the experiences of service delivery and provision modes to culturally and linguistically diverse (CALD) communities.
Guide

Pricing for value: a guide for government services

This guide is intended to improve consistency and capability in price-setting across the Victorian government. It updates pricing principles to align with current best practice and, as a practical user guide for entities to review or set their fees and charges, provides practical step-by-step guidance...
Strategy

Getting to fair: breaking down barriers to essential services

This strategy addresses consumer’s experience of vulnerability and aims to break down the barriers faced when accessing and engaging with essential services.
Report

Report on the deliberative engagement process with Victorian consumers

This report documents the deliberative community engagement program delivered to inform Vulnerability Strategy to facilitate more equitable access to essential services.
Report

The social state: from transactional to relational public services

This report is the first as part of a major new research programme at Demos reimagining public services. The project will build a credible policy agenda for 21st Century public services with citizen experiences at the centre.
Literature review

Experiences of the family violence system in Aotearoa: an overview of research 2010 – early 2020

This document provides an overview of what is currently known about people’s and service providers’ experiences of the family violence system in Aotearoa New Zealand.
Discussion paper

Consultation paper for state disability plan 2021–2024

The Victorian government has released this consultation paper to help prepare the next state disability plan. The consultation paper talks about some ideas for the next plan and asks some questions to find out how to make the plan better.
Briefing paper

Digital government services: building for peak demand

This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.
Briefing paper

Engaging clients in commissioning government services: strategies for doing it well

This briefing paper summarises key findings from an evidence check conducted to identify the best strategies for effective and authentic client engagement in the commissioning of government services.
Position paper

Recommendations for a tailored COVID-19 response for people with disability

This position statement and related communication recommends ways in which Australian state and federal governments should respond to the health, educational and social care needs of people with disability living in areas with high rates of infection, at the same time as how people with...
Position paper

People with disability and COVID-19

Leading health and disability researchers are calling for urgent action from state and federal governments to develop a targeted response to COVID-19 for people with disability, their families and the disability service sector.
Report

Victorian government report in multicultural affairs 2018-19

The purpose is to provide a snapshot of achievements in multicultural affairs from 1 July 2018 to 30 June 2019 across the Victorian government.
Report

Victorian government report on multicultural affairs 2019-20

The purpose of this report is to provide a snapshot of activities and achievements supporting multicultural and faith communities between 1 July 2019 and 30 June 2020 across the Victorian government.
Strategy

Remote engagement and coordination strategy

This strategy document aims to improve the way the Northern Territory government coordinates services and engages with regional and remote Aboriginal community members.