Government services

NARROWER TERMS:
Report

All together: a new future for commissioning human services in New South Wales

Since the late 1990s, the term 'commissioning' as a concept and practice has steadily gained ground. What can good commissioning look like in NSW? And what can government agencies, service providers and peak bodies do to bring this to life? These are the key questions...
Report

Aotearoa New Zealand’s mental health services and addiction services

This report provides an independent assessment of the state of mental health services and addiction services in Aotearoa New Zealand. It holds the Government to account for progress made in relation to those services, including areas where the government are doing well and where improvement...
Report

Government outsourcing: when and how to bring public services back into government hands

This report identifies four circumstances in which governments should consider returning a service to the public sector: an unhealthy or uncompetitive market; the need for flexibility to make changes to the service; a lack of government commercial skills to manage an outsourced contract successfully; or...
Draft report

Indigenous Evaluation Strategy: draft

This draft Indigenous Evaluation Strategy provides a whole-of-government framework for Australian government agencies to use when selecting, planning, conducting and using evaluations of policies and programs affecting Aboriginal and Torres Strait Islander people.
Report

COVID-19 Australian government roles and responsibilities: an overview

The COVID-19 pandemic remains a constantly evolving situation and the Australian government’s response involves a diverse range of activities and measures undertaken by a variety of Australian Public Service departments and agencies.
Policy report

One‑stop shops for citizens and business

One-stop shops have emerged as a way for governments to provide better services and improve regulatory delivery to citizens and business. This publication offers a set of practical considerations for designing, operating, and reviewing one-stop shops.
Report

Behavioural government: using behavioural science to improve how governments make decisions

Governments are increasingly using behavioural insights to design, enhance and reassess their policies and services. This report explores how this happens – and how any bias can be addressed or mitigated. To do this, this report focuses on three core activities of policymaking: noticing, deliberating...
Report

Expenditure on children in the Northern Territory: study report

This report looks at how the safety and wellbeing of children in the Northern Territory can be improved. The focus is on how the Commonwealth and Northern Territory Governments can work better together to fund services.
Discussion paper

The budget surplus objective

This paper outlines how the Australian government’s objective of achieving a budget surplus ignores the consequences of such an economic strategy—leaving Australian taxpayers to bear the burden of less government services, despite paying their taxes.
Report

Impact of changes to service delivery models on the administration and running of government programs

This report recommends that the Australian government assess all current and future proposals for outsourcing government services against a ‘public interest test’, which includes flow-on economic and employment impacts.