Government services

NARROWER TERMS
Report

Digital government during the coronavirus crisis

The coronavirus pandemic is the most significant crisis governments have faced in generations. Digital technology has helped the UK government to manage many of the issues, and has enabled a more effective response than would have been otherwise possible. This report assesses the factors that...
Policy report

Collaborating after crisis

This policy brief argues that practitioners and scholars can work together better by pivoting from ‘big questions’ towards ‘big challenges,’ and finding new ways of working collaboratively, especially by drawing lessons from successful collaborations, rather than dwell on supposed tensions between scholars and practitioners.
Strategy

Indigenous Evaluation Strategy

This strategy document sets out a new approach to evaluating policies and programs affecting Aboriginal and Torres Strait Islander people aimed at improving the quality and usefulness of evaluation.
Report

Using collective intelligence to solve public problems

This report lays out a clear framework with practical advice for how public bodies can use collective intelligence techniques to tackle community challenges exacerbated by the COVID-19 pandemic.
Policy report

Policy making in a digital world

Drawing on interviews with policy experts and digital specialists inside and outside government, this report argues that better use of data and new technologies, such as artificial intelligence, would improve policy makers’ understanding of problems like coronavirus and climate change, and aid collaboration with colleagues...
Policy report

Digital Government Index: 2019 results

This paper presents the overall rankings, results and key policy messages of the 2019 OECD Digital Government Index (DGI) and provides a detailed analysis of the results for each of the dimensions of the OECD Digital Government Policy Framework.
Report

Aboriginal identification in NSW: the way forward

The Aboriginal self-identification project sought to understand why Aboriginal people identify as Aboriginal when using various government services.
Working paper

Leadership for a high performing civil service: towards a senior civil service systems in OECD countries

Public service leaders are at the heart of government effectiveness. They translate political direction into the policies and programmes. In order to do so, they need to have both the right skills and institutional support to deploy them effectively. This paper summarises insights from a...
Survey

United Nations e-government survey 2020

As a development tool, the e-government survey examines countries’ strengths, challenges and opportunities, and informs policies and strategies. The 2020 edition found that progress has been made across all regions, even in the least developed countries.
Report

How to fail (forward): a framework for fostering innovation in the public sector

The work in this report was conducted prior to the outbreak of the COVID-19 pandemic. But if ever there was a time when the public sector needed to foster innovation, it is now. As we have seen first-hand, governments must serve proactively and more nimbly...