Since the late 1990s, the term 'commissioning' as a concept and practice has steadily gained ground. What can good commissioning look like in NSW? And what can government agencies, service providers and peak bodies do to bring this to life? These are the key questions...

This report provides an independent assessment of the state of mental health services and addiction services in Aotearoa New Zealand. It holds the Government to account for progress made in relation to those services, including areas where the government are doing well and where improvement...

This report identifies four circumstances in which governments should consider returning a service to the public sector: an unhealthy or uncompetitive market; the need for flexibility to make changes to the service; a lack of government commercial skills to manage an outsourced contract successfully; or...

This draft Indigenous Evaluation Strategy provides a whole-of-government framework for Australian government agencies to use when selecting, planning, conducting and using evaluations of policies and programs affecting Aboriginal and Torres Strait Islander people.

The COVID-19 pandemic remains a constantly evolving situation and the Australian government’s response involves a diverse range of activities and measures undertaken by a variety of Australian Public Service departments and agencies.

One-stop shops have emerged as a way for governments to provide better services and improve regulatory delivery to citizens and business. This publication offers a set of practical considerations for designing, operating, and reviewing one-stop shops.

Governments are increasingly using behavioural insights to design, enhance and reassess their policies and services. This report explores how this happens – and how any bias can be addressed or mitigated. To do this, this report focuses on three core activities of policymaking: noticing, deliberating...

This report looks at how the safety and wellbeing of children in the Northern Territory can be improved. The focus is on how the Commonwealth and Northern Territory Governments can work better together to fund services.

This paper outlines how the Australian government’s objective of achieving a budget surplus ignores the consequences of such an economic strategy—leaving Australian taxpayers to bear the burden of less government services, despite paying their taxes.

This report recommends that the Australian government assess all current and future proposals for outsourcing government services against a ‘public interest test’, which includes flow-on economic and employment impacts.