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Government services

NARROWER TERMS
Report

Using targets to improve public services

Targets have been applied to a wide range of public services. This report analyses whether targets improve the performance of public services and the reasons for this, making recommendations on when and how government should set targets.
Report

Disability services market report 2018: the business confidence and financial sustainability of the disability service sector

This report summarises data from the 2017 Disability Markets Survey, the fifth in a longitudinal series of studies undertaken by National Disability Services to monitor change in the supply of disability services, business conditions and the operations of disability services providers in Australia.
Report

Australia’s disability services sector 2017: report 2 financial performance summary of key findings (National Benchmarking Project)

This second report of the Market Design and Evolution for Better Outcomes Research Program provides a snapshot of the changes in the financial performance of a Panel of 154 disability service providers between 2014/15 and 2015/16 as they transition into the National Disability Insurance Scheme...
Report

Measuring and reporting on service delivery

This audit assesses if the way Victorian government departments measure and report on their service delivery supports accountability and good decision-making.
Report

Walykumunu nyinaratjaku: to live a good life

This is the final report for the collaborative research project that examined what makes a good life for Aboriginal people with a disability from the Ngaanyatjarra, Pitjantjatjara and Yankunytjatjara (NPY) Lands.
Report

Australia’s disability services sector 2016: financial sustainability and summary of key findings

This first report of the Market Design and Evolution for Better Outcomes Research Program provides a snapshot of the financial status of 180 Disability Service Organisations from across Australia for the 2014-15 financial year. It also provides a baseline against which change can be compared.
Report

Results: disability markets survey 2016

The Disability Markets Survey is the fourth in a series of studies to monitor change in the supply of disability services, business conditions and the operations of disability services providers in Australia.
Working paper

Public finance and service delivery: what's new, what's missing, what's next?

Since 2010, there has been growing interest in understanding how reforms to public financial management (PFM) systems can support improvements in spending on basic services. This paper takes stock of the emerging agenda on PFM and service delivery. It looks mainly at the way the...
Report

Service Victoria—digital delivery of government services

This audit report examines whether digital delivery of government services in Victoria has improved customer experiences and reduced costs.
Report

Effectiveness of the planning and management of Veteran Centric Reforms

The objective of the audit was to examine the effectiveness of the Department of Veterans’ Affairs' (DVA's) planning and management of the Veteran Centric Reform (VCR) program.