In late 2021, Fiona Arney was appointed to lead the Independent Inquiry into Foster and Kinship Care (SA). This report outlines the findings from the inquiry.

Dispute and complaint resolution bodies are a vital part of the Victorian justice system, providing access to civil justice for thousands of Victorians. While they have a vibrant political and policy history, their establishment and functions have been organic and piecemeal. This report is an...

This article discusses the increasingly important role of complaints professionals who play an important role for consumers as an essential connection point between consumer, organisation, industry and community.

This report follows on from the report published last year entitled 2020 hindsight: the first 12 months of the COVID-19 pandemic. The NSW Ombudsman's aim has been to look back on the second year of the pandemic and provide an account of what has been...

This audit report sheds new light on Victoria Police's handling of complaints by Aboriginal people and identifies concerning patterns in current processes. The report outlines IBAC's findings and makes recommendations to improve Victoria Police processes.

There are a range of management strategies available to police agencies to prevent serious misconduct. This study uses partial dependence plots to explore management strategies which have been identified as either increasing or decreasing risk of serious police misconduct.

This report looks back on the first 12 months of the COVID-19 pandemic and report on what we have seen, primarily through the lens of complaints received from individuals about the actions taken by NSW Government agencies.

This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement...

The independence of regulators is constantly under stress. This report provides practical advice on how to address stress points and protect economic regulators from undue influence, drawing on the experience of over 80 regulators that participate in the OECD Network of Economic Regulators.