This discussion paper considers customer engagement as a means to an end, namely, one that seeks to reduce, if not eliminate the role of regulatory agencies. For other authors, customer-engagement processes offer the promise of a genuine entrenchment of citizen interests in the regulated process.

The report summarises research conducted on best practices and ideas from other jurisdictions and examines areas where the Ontario Energy Board should improve its performance, through a series of proposed initiatives.

The independence of regulators is constantly under stress. This report provides practical advice on how to address stress points and protect economic regulators from undue influence, drawing on the experience of over 80 regulators that participate in the OECD Network of Economic Regulators.

This discussion paper outlines the Australian government's next stage of proposed media reforms, to support the Australian media industry and to enhance the range and quality of services and content available nationally. Submissions to this paper are due by 23 May 2021.

Central banks are turning their attention toward central bank digital currency (CBDC) to replace coins and bills and to provide other types of services through digital technology. This paper explores the forces that will affect the implementation of a CBDC.

This report calls for new rules to extend the prohibition on former cabinet ministers lobbying government, new enforcement powers to ensure ministerial rules are followed, and greater transparency surrounding the outside interests of civil servants.

Tony McKenna from Skills NZ explains New Zealand’s journey to ‘regulatory stewardship’, including designing and are delivering an accredited learning and development framework fit for purpose and equipped for 21st century challenges.

This paper explains the reasons rent controls in New Zealand should be avoided, with reference to some recent empirical studies on their effects.

This report provides in-depth consideration of competition and consumer issues associated with the distribution of mobile apps to users of smartphones and other mobile devices. It specifically focuses on the two key app marketplaces used in Australia, the Apple App Store and the Google Play...