Landline telephones

ALTERNATIVE LABELS
Fixed line telephones
NARROWER TERMS


Report

National Broadband Network fixed line migration — service continuity and complaints management

The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).
Discussion paper

Fixed line telecommunications services declaration inquiry: consultation and position paper

The ACCC has released this public consultation and position paper for the fixed line telecommunications services declaration inquiry.
Report

Management of the contract for telephone Universal Service Obligations

The objective of this audit was to assess the effectiveness of the Department of Communications and the Arts’ contract management of selected telephone universal service obligations.
Report

Resilient consumers report

A high proportion of complaints to the Telecommunications Industry Ombudsman feature simple issues related to customer service and complaint handling. New consumer survey results show the 60% of respondents indicated that they had spent more than 3 hours engaging with their provider to have a...