The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).

The ACCC has released this public consultation and position paper for the fixed line telecommunications services declaration inquiry.

The objective of this audit was to assess the effectiveness of the Department of Communications and the Arts’ contract management of selected telephone universal service obligations.

A high proportion of complaints to the Telecommunications Industry Ombudsman feature simple issues related to customer service and complaint handling. New consumer survey results show the 60% of respondents indicated that they had spent more than 3 hours engaging with their provider to have a...