The Regional Telecommunications Review is an opportunity for people living and working in regional, rural and remote areas of Australia to share their views and experiences using telecommunications services in their area. The 2021 review examined the adequacy of telecommunications services in regional, rural and...

Anthony Albanese says Australia has slipped to 59th in the world for average broadband speeds since the Coalition took office. Verdict: Mr Albanese's claim checks out.

Farmers use broadband, in combination with other technologies, to reduce costs, improve water efficiency and improve access to commodity and labour markets. This paper highlights the real world benefits of high-speed broadband in a series of case studies of agricultural enterprises.

This report was commissioned by ACCAN in June 2020 to undertake a review of programs to support telecommunications and internet access in remote Indigenous communities, and any gaps or outstanding needs identified by community stakeholders.

This report sets out the ACCC's findings in respect to their public inquiries into National Broadband Network (NBN) entry level pricing and NBN wholesale service standards.

The Consumer Safeguards Review is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment. This consultation paper seeks the public's views on proposals for reform regarding choice and fairness in the retail relationship between customers and...

In 2017, the Bureau of Communications and Arts Research found that the affordability of communications services in Australia had improved overall. In general, consumers were getting better value as prices stayed the same or fell, while product inclusions (such as data) increased. This paper updates...

The purpose of this paper is to leverage basic data mining techniques, combined with census-based socio-spatial data (SEIFA), to uncover the geographic intricacies of the NBN at the metropolitan regions of Sydney and Melbourne. The findings in terms of the dominance of some of the...

The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).

The Morrison Government is reviewing arrangements for telecommunications in new developments. The current Telecommunications in New Developments (TIND) policy, released in March 2015, provides the framework for this access, while also fostering competition between network providers to service developments.

The Migration Assurance Framework (MAF) establishes principles that guide the migration process and sets out the agreed roles and responsibilities of all telecommunication industry parties for a seamless service transition to an NBN fixed line service for consumers and businesses.

On 14 October 2019, the ACCC commenced a public inquiry into the prices that NBN Co charges access seekers to use the National Broadband Network (NBN) for supplying residential grade broadband services. This discussion paper outlines the key issues for the inquiry and seeks stakeholder...

The mess made of National Broadband Network was entirely predictable. Politicians forgot three basic lessons from economics.

The Australian Digital Inclusion Index measures three vital dimensions of digital inclusion: access, affordability, and digital ability. It shows how these dimensions change over time, according to people’s social and economic circumstances, as well as across geographic locations. This 2019 ADII report incorporates data collected...

The 2018 Regional Telecommunications Review examined how people use telecommunications services in regional, rural and remote parts of Australia and how regional communities can maximise the economic, social and future opportunities enabled by digital technologies and services.

The Australian Competition and Consumer Commission (ACCC) is required to report to the minister annually on competition in the Australian telecommunications sector and price changes for telecommunications services in Australia. This publication provides the ACCC’s report on these topics for the 2017-18 financial year.

This review illustrated that there are compelling factors for significant additional capital investment in telecommunications infrastructure to maximise the economic opportunities and economy-wide benefits that are available for the people in regional, rural and remote Australia.

The ACCC has released this public consultation and position paper for the fixed line telecommunications services declaration inquiry.

This report presents the research findings on the reported experience of both residential households (households) and small and medium-sized businesses (businesses) connecting to and using services delivered over the NBN.

BETA has partnered with the Australian Communications and Media Authority to develop a guide to help NBN providers present information to consumers more clearly. This guide challenges the assumption that people need more information to make better decisions, and suggests that less, clearer and more...

Telecommunications services are vital to participate in modern society. Business, education, health, social and safety activities all rely on connecting with others, and those without functional and reliable telecommunications services risk being left out. The Committee has released this issues paper, which provides an outline...

This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.

Australians have embraced data-intensive applications, such as video-on-demand (VOD) services. Households now reasonably expect that they will be able to use these applications on demand, at any time of day— and, by implication, that infrastructure, networks and services will have the capacity to deliver this.

The Government is disappointed that after considering 191 submissions; holding 15 public hearings; receiving testimony from 179 witnesses; and undertaking three site visits, the Committee’s majority report and recommendations indicates a failure to understand the fundamentals of the NBN.

The ACCC has released this discussion paper on Telstra’s proposed variation to the migration plan to facilitate the rollout of 'fibre to the curb' for the NBN, together with some other proposed variations to the plan.