The Consumer Safeguards Review is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment. This consultation paper seeks the public's views on proposals for reform regarding choice and fairness in the retail relationship between customers and...

In 2017, the Bureau of Communications and Arts Research found that the affordability of communications services in Australia had improved overall. In general, consumers were getting better value as prices stayed the same or fell, while product inclusions (such as data) increased. This paper updates...

The purpose of this paper is to leverage basic data mining techniques, combined with census-based socio-spatial data (SEIFA), to uncover the geographic intricacies of the NBN at the metropolitan regions of Sydney and Melbourne. The findings in terms of the dominance of some of the...

The Australian Labor Party has launched a political advertisement about its National Broadband Network (NBN) which makes claims on cost, speed and rollout.

The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).

The Morrison Government is reviewing arrangements for telecommunications in new developments. The current Telecommunications in New Developments (TIND) policy, released in March 2015, provides the framework for this access, while also fostering competition between network providers to service developments.

The Migration Assurance Framework (MAF) establishes principles that guide the migration process and sets out the agreed roles and responsibilities of all telecommunication industry parties for a seamless service transition to an NBN fixed line service for consumers and businesses.

On 14 October 2019, the ACCC commenced a public inquiry into the prices that NBN Co charges access seekers to use the National Broadband Network (NBN) for supplying residential grade broadband services. This discussion paper outlines the key issues for the inquiry and seeks stakeholder...

The mess made of National Broadband Network was entirely predictable. Politicians forgot three basic lessons from economics.

The Australian Digital Inclusion Index measures three vital dimensions of digital inclusion: access, affordability, and digital ability. It shows how these dimensions change over time, according to people’s social and economic circumstances, as well as across geographic locations. This 2019 ADII report incorporates data collected...