This report explores the application and effectiveness of complaints management in government organisations in Australia.
This report, prepared for the Royal Commission by economics consultancy firm, Frontier Economics, develops a ‘building block’ model to determine the total revenue required each year for a residential aged care accommodation provider to cover its operating costs and depreciation, pay its taxes, and provide...
This report shows industry super funds’ investment performance has added billions of dollars to members’ retirement savings and deepened Australia's national savings pool, helping protect the economy during downturns. The report includes forecasts based on the present legislated scenario of small, incremental increases in the...
This guide is designed to help improve understanding of the return on investment (ROI) from technical and vocational education and training (TVET). It also emphasises the importance of ensuring that the foundation of ROI should be closely aligned to the objectives of the TVET system...
This report is one of the first Social Return on Investment (SROI) analyses to investigate the impact of the IYP Programme on Māori. It describes the SROI analysis of the Incredible Years Parenting (IYP) Programme delivered by Te Whānau o Waipareira in New Zealand.
Paying with fire: how oil and gas executives are rewarded for chasing growth and why shareholders could get burned
This report highlights the persistent practice of oil and gas executives being incentivised to chase growth for the sake of growth, and details why this isn’t in shareholders’ best interests. Despite the focus on “value over volume” of the last few years, the vast majority...
More than radio – a community asset: social return on investment analyses of Indigenous broadcasting services
The purpose of this project was to forecast the return on investment over three years of a very remote, a regional and an urban Indigenous Broadcasting Service (IBS) by understanding, estimating and valuing their impact on stakeholders.
Measuring the effectiveness of Australia's statutory-backed continuous policy on 'innovative' investment disclosures
We examine the impact of the introduction in 1994 (and subsequent amendments) of the statutory-backed continuous disclosure policy (SBCDP) in Australia. Our analysis measures impact by focusing on the investment disclosure propensity, and investment announcement abnormal returns of more innovative investments, defined as disclosures of...
The aim of this paper is to summarise and provide analyses of the considerable body of research that investigates the costs and benefits of vocational education and training (VET). It does so from three different perspectives; the government, business and the individual. This paper considers...