Service delivery

NARROWER TERMS
Report

Responding to complaints from people with impaired capacity

This audit finds that neither the Office of the Public Guardian nor the Public Trustee of Queensland had properly designed their complaints management systems for people with impaired capacity.
Report

Services Australia COVID-19 measures and enterprise risk management

The objective of this audit was to assess whether Services Australia had effectively managed risks related to the rapid preparation for and delivery of COVID-19 economic response measures.
Report

When home becomes the workplace: family violence, practitioner wellbeing and remote service delivery during COVID-19 restrictions

This report draws attention to the wellbeing considerations for Victorian practitioners working remotely to support people experiencing and using violence during the COVID-19 pandemic. It provides critical insights into how practitioners can be supported remotely to do this incredibly challenging, yet crucial work.
Working paper

Leadership for a high performing civil service: towards a senior civil service systems in OECD countries

Public service leaders are at the heart of government effectiveness. They translate political direction into the policies and programmes. In order to do so, they need to have both the right skills and institutional support to deploy them effectively. This paper summarises insights from a...
Report

Australia's community sector and COVID-19: supporting communities through crisis

This report provides insight into the status of Australia’s community sector during July 2020, a period in which the sector grappled with the significant health, social and economic consequences of the COVID-19 pandemic, and rapid changes in policy and service delivery.
Report

State of the data and digital nation: September 2020

This report aims to increase visibility and transparency of data and digital initiatives across Australia and help the Australian Data and Digital Council (ADDC) identify areas of alignment and potential collaboration between jurisdictions.
Report

The value of contemporary associations

What is the value of professional associations to the good that professions do? And what do professional associations achieve that state regulation or leaving it to the market alone could not?’
Guide

Legal form and governance arrangements for public entities-guidelines

Adopting appropriate legal forms and governance arrangements for the functions and activities being undertaken by public entities is critical for high quality performance. These guidelines propose a process for determining the most appropriate legal form and governance arrangements when establishing a public entity.
Discussion paper

Towards a profession of public regulation: lessons from the New Zealand G-REG Initiative

This research paper maps, explores, and interrogates the New Zealand Government Regulatory Practice Initiative (G-REG), as an example to obtain a better understanding of whether a standardised program can help to nurture and increase the professionalism of a community of public servants.
Report

The future of the public sector in 2025

This report sets out the State Services Authority’s exploration of key issues affecting the future of the public sector.