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Tell Touch – a digital health intervention for the aged care sector: an evaluation pilot
This project reports on a pilot evaluation of Tell Touch - a digital communication application. Tell Touch was developed as a feedback and complaints tool for use in aged care homes to protect older residents by measuring the extent of quality care provided and to...
Basic Online Safety Expectations: summary of industry responses to the first mandatory transparency notices - December 2022
Online service providers are required to report on how they are implementing the 'Basic Online Safety Expectations' set out by the Australian government. This report shows significant variation in the steps being taken by providers to protect users and the wider Australian public.
Bail and parole app scoping project: final report
This project scoped whether application software for a mobile or similar device (an app) that supports Aboriginal and Torres Strait Islander people on bail or parole is regarded as appropriate, useful and beneficial within the ACT Aboriginal and/or Torres Strait Islander communities involved with the...
Criminal justice mobile applications: a literature and scoping review
The focus of this review is on those technologies that support behaviour change among individuals involved in the criminal justice system and, in particular, on those technologies that aim to contribute towards the goal of reducing reoffending.
The Government Regulatory Technology Report 2022: optimism meets barriers to progress
The use of technology by regulators has the potential to improve how regulators operate and how easily and or effectively those they regulate comply. This article discusses a new survey that reveals the degree to which regulators are adopting these technologies.
The sexual exploitation of Australian children on dating apps and websites
This paper highlights the need for additional safety features to be embedded in mobile dating apps and dating websites to protect vulnerable users and to prevent the sexual exploitation of children.
Sexual harassment, aggression and violence victimisation among mobile dating app and website users in Australia
Mobile dating apps and websites are an increasingly popular and socially acceptable way of meeting people. This research reveals that there is an inherent risk associated with these platforms of being subjected to sexual harassment, aggression or violence, both online and in person.
Basic Online Safety Expectations: regulatory guidance
This guidance is for members of the general public, industry and other stakeholders who require information about the Basic Online Safety Expectations to increase the transparency and accountability of online service providers, thereby helping to incentivise and improve safety standards.
Duped by design - manipulative online design: dark patterns in Australia
Whole industries now exist to 'hack' marketing funnels. Teams of experts experiment to get that extra person to subscribe or to add one more thing to the cart. This report looks at what current trends in web and app design mean for consumers, and finds...
Digital government and disaster responses: empowering community-led recovery
Increasingly, the use of technologies such as the internet, smartphones and social media is amplifying the power of local community action and knowledge. This brief addresses the need for policy change to overcome key barriers in this space.
WhatsApp in government: how ministers and officials should use messaging apps – and how they shouldn’t
This report looks at the increasing use of WhatsApp and other messaging apps in government, and their associated risks and benefits. These apps are useful but need to be used carefully to ensure the downsides – including a lack of transparency, poor communication and poor...
Electronic Visit Verification: a guide to intersecting harms and policy consequences
The implementation of Electronic Visit Verification (EVV) systems highlights the risks of uncritical adoption of data-centric technologies in the provision of public services. This policy brief describes the harms that EVV and—technologies like it—create, and the stakes of continued inaction by federal and state governments.
Electronic Visit Verification: the weight of surveillance and the fracturing of care
This report argues that the surveillance of home care workers through a mobile app called Electronic Visit Verification (EVV) erodes the quality of personal care and offloads significant, unacknowledged burdens onto workers and service recipients.
Digital platform services inquiry: interim report no. 2 – app marketplaces
This report provides in-depth consideration of competition and consumer issues associated with the distribution of mobile apps to users of smartphones and other mobile devices. It specifically focuses on the two key app marketplaces used in Australia, the Apple App Store and the Google Play...
Digital platform services inquiry – September 2021 Report on market dynamics and consumer choice screens in search services and web browsers: issues paper
The Australian Competition and Consumer Commission has released this issues paper to gather the public's views on potential competition and consumer issues in the provision of web browsers and general search services to Australian consumers and in particular, the impact of default arrangements.
Mobile dating applications and sexual and violent offending
In the last few years, a number of high-profile cases of sexual and violent offending have been committed after the offender and victim met through a mobile dating application. The research outlines in this report suggest that dating app users are at greater risk of...
Data trust and data privacy in the COVID-19 period
In this paper, the authors focus on data trust and data privacy, and how attitudes may be changing during the COVID-19 period. They also look at the implications of these changes for the take-up and effectiveness of the COVIDSafe App.
Digital wallets: impact, implications and issues
This report covers findings from Stage 3 of a co-funded Swinburne University/460degrees research project into the social and psychological enablers and barriers to digital wallet usage which ran from August 2019 to April 2020. Findings suggest a tension between convenience and concern that affects perceptions...
Prevention and early intervention for adults with mild to moderate depression
The aim of this review was to identify policies, programs and services which have been effective in preventing and/or managing mild to moderate depression and anxiety in adults.
Can voluntary apps reduce mobile phone use while driving?
This study investigates the potential use of voluntary apps through four empirical studies utilising both qualitative and quantitative methods – a driver acceptance assessment study, an expert-based risk assessment study, an online-based case-scenario analysis, and an in-vehicle study.
Gaming micro-transactions for chance-based items
Gaming micro-transactions for chance-based items, called 'loot boxes' for the purposes of this inquiry, are included in some video games to provide players with away to obtain virtual items for in-game use.