The work in this report was conducted prior to the outbreak of the COVID-19 pandemic. But if ever there was a time when the public sector needed to foster innovation, it is now. As we have seen first-hand, governments must serve proactively and more nimbly...

This report explores the regulatory framework in New South Wales, the challenges regulators face in ensuring regulation is fit-for-purpose, and identifies opportunities for the development of a roadmap for regulatory reform to enhance the State's productivity. It also shows how leveraging advanced analytics and artificial...

This report sets out the State Services Authority’s exploration of key issues affecting the future of the public sector.

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.

This collection of essays aim to give policymakers a deeper understanding of how China is innovating with artificial intelligence (AI) in public services, challenging current misconceptions and illuminating nuances in the debate.

The key message of this report is that the public sector must become a leader and enabler of innovation in Australia, constituting as it does about 35% of GDP with a pervasive role in our economy and society.

This review of the academic and practitioner literature reveals that, at its core, co-production is a process that is entered into collaboratively, but how this is constituted depends on a number of factors. It depends on the level the co-production is involved in to enable...

This study examines how innovation labs are enhancing policy capacity through collaborative and citizen-centred approaches to policy design. It examines their relationships to government and their promotion of citizen participation in public problem solving.

Strengthening, establishing dialogue with citizens through open and participative policymaking processes, and enhancing government’s capacity to choose the most appropriate policies among various options - all are key to re-connect governments with their citizenry and foster more inclusive and sustainable growth. Government at a Glance...

Moving beyond citizen assemblies and traditional public engagement, participatory futures techniques help people to develop a collective image of the future they want, so that they can make better, more informed decisions. This guide outlines how mass involvement with shaping the future may help to...