Whether we call it formal or informal volunteering, giving, social action, mutual aid, or simply people helping people, the power of connecting and helping each other makes a huge contribution to society. This report includes an economic analysis of the value of people power and...

This paper focuses on the parliamentary and legal implications of governments using a form of AI: automated-decision making (ADM), which is deployed in automated decision-making systems (ADMS). It discusses the implications, presents key parliamentary case studies, and sets out recommendations from the literature on how...

Public service leaders are at the heart of government effectiveness. They translate political direction into the policies and programmes. In order to do so, they need to have both the right skills and institutional support to deploy them effectively. This paper summarises insights from a...

This paper argues that Australian governments would be better at policy reform if they prioritised their agenda better. The report suggests that governments should look for the reforms that will make more of a difference while minimising the political cost. This means assessing both the...

The publication of this book marks the 21st anniversary of professional standards legislation in Australia and celebrates the contribution standards legislation has made to society.

The work in this report was conducted prior to the outbreak of the COVID-19 pandemic. But if ever there was a time when the public sector needed to foster innovation, it is now. As we have seen first-hand, governments must serve proactively and more nimbly...

This report explores the regulatory framework in New South Wales, the challenges regulators face in ensuring regulation is fit-for-purpose, and identifies opportunities for the development of a roadmap for regulatory reform to enhance the State's productivity. It also shows how leveraging advanced analytics and artificial...

This report sets out the State Services Authority’s exploration of key issues affecting the future of the public sector.

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.

This collection of essays aim to give policymakers a deeper understanding of how China is innovating with artificial intelligence (AI) in public services, challenging current misconceptions and illuminating nuances in the debate.