This report explores the regulatory framework in New South Wales, the challenges regulators face in ensuring regulation is fit-for-purpose, and identifies opportunities for the development of a roadmap for regulatory reform to enhance the State's productivity. It also shows how leveraging advanced analytics and artificial...

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.

This paper argues that universities have done a fantastic job of investing in health and medical research that has delivered new products and services in medical devices, pharmaceuticals, and vaccines. It has placed Australia in a good position to confront the current coronavirus-related health crisis...

This collection of essays aim to give policymakers a deeper understanding of how China is innovating with artificial intelligence (AI) in public services, challenging current misconceptions and illuminating nuances in the debate.

This report calls for outcome-driven targets to measure the progress of the Australian Public Service (APS) against its delivery of government priorities, satisfaction with services, ease of doing business, efficiency, citizen trust and employee engagement.

Moving beyond citizen assemblies and traditional public engagement, participatory futures techniques help people to develop a collective image of the future they want, so that they can make better, more informed decisions. This guide outlines how mass involvement with shaping the future may help to...

In this article, Susie King, SVA Consulting Director, reflects on a panel conversation she facilitated with senior leaders during a session at IPAA Victoria’s Public Sector Week 2019 on navigating transformation and disruption in the public and social sectors.

Digital transformation can be risky — but the status quo is riskier. Drawing on insights of CIOs and senior public servants, this report identifies strategies for dealing with the risks of not embracing digital technology for public services, including: legacy systems costs, cyber security, people and...

This report is the second part of a two-stage engagement process, designed by Demos with the Charity for Civil Servants, to build a practical, evidence-based handbook for supporting wellbeing during times of change within the civil service. This guide is intended to be a practical...

This report examines the problem of declining public trust from the perspective of a representative sample of federal public servants brought together to deliberate on the role they could play in the renewal of Australia’s democratic practice.

This report builds on a pioneering survey of almost 400 public servants in Australia and New Zealand, dozens of interviews with senior practitioners, and original research into how governments around the world are training public officials in innovative practices.

The report examines how co-design and deliberative engagements are rapidly changing the way governments around the world grapple with complex public policy problems.

Organisational memory loss impacts negatively on the performance of government agencies. It can lead to weaknesses in policy, service delivery and the craft of the public servant. By understanding its causes, public sector organisations can reduce memory loss.

This report provides recommendations for action to guide government sector leaders and provide concrete steps to encourage greater use of cloud, to help drive better agency and citizen outcomes.

This report reflects what the Australian Public Service (APS) Review Panel has learned from their initial investigations and what changes the panel believes are needed to build an APS that is fit for the future.

This paper discusses the evaluation capacity and capability of the APS and how it can adopt a sustained approach to learning from successes and failures. It outlines the need for a cultural shift and an institutional framework that embeds the strategic importance and processes of...

Canada’s public service has charted an ambitious and comprehensive information management and technology strategy, and talent is one of its pillars. This report argues that leveraging diverse, inclusive, tolerant and supportive work environments can help attract the talent that the Government of Canada needs to...

This report reviews recent progress made in applying artificial intelligence (AI) to public sector service provision, drawing on lessons learned from commercial experience, as well as burgeoning cognitive computing activity by government. The author takes this real-world experience to set forth a framework for agencies...

Victoria’s Public Sector Reform statement identifies outcomes as one of the key drivers to achieving the public service of the future.

Few within government would deny that evidence-based policy-making is important to achieving good outcomes. Australia’s history provides ample support for that. But it is also apparent that practice over the past decade has fallen short of the ideals espoused.