Quality management

ALTERNATIVE LABELS
Quality control
Quality improvement


Briefing paper

Quality of life tools to support measurement of aged care quality

This paper argues that it is essential that Australia establish a set of long-term and comprehensive indicators of quality in aged care provision. These must not only be both realistic and attainable - they must meet public expectations for high quality, caring, person-centred aged care.
Working paper

Developing international benchmarks of patient safety culture in hospital care

Improving patient safety culture (PSC) is a significant priority for OECD countries as they work to improve healthcare quality and safety. This document reports on patient safety within hospitals across the OECD.
Report

Report of the Inquiry into the NDIS Quality and Safeguards Commission

This inquiry provided the opportunity for people with disability, families and carers, disability service providers, representative organisations, and other key stakeholders to share their views regarding the effectiveness of the Commission in ensuring safe, quality services for people with disability.
Guide

NDIS practice standards and quality indicators (Version 4)

These National Disability Insurance Scheme Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants.
Report

Cracks in the compact city: tackling defects in multi-unit strata housing

This report addresses the serious and growing problem of building defects in the trillion dollar multi-unit housing sector. The findings are intended to inform changes to planning and development policy and regulation, leading to improved building quality and safety, lower costs and stress for owners...
Guide

National safety and quality primary and community healthcare standards

These standards have been developed for services that deliver health care in a primary and/or community setting. They are person-centred, and describe the processes and structures that are needed to deliver safe and high-quality health care.
Fact sheet

Intellectual disability: comprehensive care

Focusing on the coordinated delivery of health care that is aligned to a person’s goals of care and healthcare needs, with consideration of the effect of the person’s health issues on their life and wellbeing, this fact sheet provides information to support clinicians to provide...
Fact sheet

Safe and high quality care for people with intellectual disability

This fact sheet provides clinicians with strategies to support improvements in the quality of healthcare for people with intellectual disability.
Briefing paper

Evolving regulation and oversight in a systems world

This briefing outlines the key implications for trusts of changes to the UK's National Health Service regulatory framework, in the context of accelerating system working and legislative change.
Guide

National Aged Care Mandatory Quality Indicator Program (QI Program) Manual 2.0 – Part B

This manual is for government-subsidised residential aged care providers. Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.
Report

G20 survey on agile approaches to the regulatory governance of innovation

This survey report showcases ongoing efforts of G20 governments to revisit how they regulate in a fast-paced global innovation landscape. It complements existing initiatives aimed at fostering more holistic, adaptive and better-coordinated regulatory governance by improving our understanding of regulatory approaches to innovation and digital...
Report

Responding to our consultation: changes for more flexible and responsive regulation

The Care Quality Commission is currently in the process of developing a new five-year strategy, to run from 2021 – 2026. While it is carrying out a programme of engagement around the new strategy, CQC has also launched a consultation on proposals to make its...
Article

‘Red tape’ and ‘beige tape’: what are they and why do they matter?

In this article, strategist and facilitator, Adam Beaumont, recommends regulators focus on their underlying objectives and practices when implementing regulatory rules and approach, and don’t let poor practice tie up duty holders in ‘beige tape’.
Report

International approaches to ongoing competence

This report offers a broad review of how legal regulators in a range of different jurisdictions are managing and improving the ongoing competence of their lawyers.
Report

Mental health and suicide prevention - interim report

This interim report includes an update on the Committee’s activities to date, and emerging themes identified through recent reports into Australia’s mental health system and engagement with the Productivity Commission, National Mental Health Commission and Department of Health.
Position paper

A stronger corporate registry: analysis and recommendations

This paper asserts that Australia has inadequate corporate regulatory systems. This enables people who have been involved in corruption and other illegal activities to register companies in Australia.
Report

Top quartile regulator report: phase 1 - March 2021

The report summarises research conducted on best practices and ideas from other jurisdictions and examines areas where the Ontario Energy Board should improve its performance, through a series of proposed initiatives.
Report

Australia's aged care system: the quality of care experience and community expectations

This research paper highlights the need for comprehensive change in aged care and the Australian community’s strong commitment to achieve it.
Journal article

Overcoming information asymmetry in the construction industry based on open and closed contractor activity data

The purpose of the research is to find measures to reduce information asymmetry which significantly affects the relationship between customer and contractor, leading to higher prices for construction work and enhanced opportunism. The most effective level of interaction is ethical, as it significantly reduces information...
Conference paper

Lean, psychological safety, and behavior-based quality: a focus on people and value delivery

Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as...