The purpose of this inquiry was to enable the NDIS Commissioner to identify trends in issues that are occurring in supported accommodation, what is causing those issues, and how the NDIS Commission can use its powers to support the delivery of higher standards of support...

This project reports on a pilot evaluation of Tell Touch - a digital communication application. Tell Touch was developed as a feedback and complaints tool for use in aged care homes to protect older residents by measuring the extent of quality care provided and to...

Public authorities across the OECD have started to reflect on how to embed the quality assurance (QA) of digital education into their existing QA frameworks for higher education. This working paper aims to assist policy-makers as they seek to adapt their higher education QA systems...

The Tasmanian government has recently undertaken a comprehensive review of the Disability Services Act 2011 to help deliver better outcomes for people with disability through high-quality and safe services. This report details what was heard through the consultation process about what needs to stay in...

This paper provides a high-level overview of the National Quality Framework (NQF), highlights a number of changes that have occurred over the last 10 years, and summarises a range of projects and strategies in place to ensure the NQF remains fit for purpose.

This paper argues that it is essential that Australia establish a set of long-term and comprehensive indicators of quality in aged care provision. These must not only be both realistic and attainable - they must meet public expectations for high quality, caring, person-centred aged care.

Improving patient safety culture (PSC) is a significant priority for OECD countries as they work to improve healthcare quality and safety. This document reports on patient safety within hospitals across the OECD.

This inquiry provided the opportunity for people with disability, families and carers, disability service providers, representative organisations, and other key stakeholders to share their views regarding the effectiveness of the Commission in ensuring safe, quality services for people with disability.

These National Disability Insurance Scheme Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants.

This report addresses the serious and growing problem of building defects in the trillion dollar multi-unit housing sector. The findings are intended to inform changes to planning and development policy and regulation, leading to improved building quality and safety, lower costs and stress for owners...

These standards have been developed for services that deliver health care in a primary and/or community setting. They are person-centred, and describe the processes and structures that are needed to deliver safe and high-quality health care.

Focusing on the coordinated delivery of health care that is aligned to a person’s goals of care and healthcare needs, with consideration of the effect of the person’s health issues on their life and wellbeing, this fact sheet provides information to support clinicians to provide...

This fact sheet provides clinicians with strategies to support improvements in the quality of healthcare for people with intellectual disability.

This briefing outlines the key implications for trusts of changes to the UK's National Health Service regulatory framework, in the context of accelerating system working and legislative change.

This manual is for government-subsidised residential aged care providers. Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

This survey report showcases ongoing efforts of G20 governments to revisit how they regulate in a fast-paced global innovation landscape. It complements existing initiatives aimed at fostering more holistic, adaptive and better-coordinated regulatory governance by improving our understanding of regulatory approaches to innovation and digital...

The Care Quality Commission is currently in the process of developing a new five-year strategy, to run from 2021 – 2026. While it is carrying out a programme of engagement around the new strategy, CQC has also launched a consultation on proposals to make its...

In this article, strategist and facilitator, Adam Beaumont, recommends regulators focus on their underlying objectives and practices when implementing regulatory rules and approach, and don’t let poor practice tie up duty holders in ‘beige tape’.

This report offers a broad review of how legal regulators in a range of different jurisdictions are managing and improving the ongoing competence of their lawyers.

This interim report includes an update on the Committee’s activities to date, and emerging themes identified through recent reports into Australia’s mental health system and engagement with the Productivity Commission, National Mental Health Commission and Department of Health.

This paper asserts that Australia has inadequate corporate regulatory systems. This enables people who have been involved in corruption and other illegal activities to register companies in Australia.

The report summarises research conducted on best practices and ideas from other jurisdictions and examines areas where the Ontario Energy Board should improve its performance, through a series of proposed initiatives.

This research paper highlights the need for comprehensive change in aged care and the Australian community’s strong commitment to achieve it.

The purpose of the research is to find measures to reduce information asymmetry which significantly affects the relationship between customer and contractor, leading to higher prices for construction work and enhanced opportunism. The most effective level of interaction is ethical, as it significantly reduces information...

Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as...