This guide is for public servants who are designing, procuring or managing human-centred design (HCD) projects.

Providing a contemporary understanding of consumer vulnerability, this report looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.

Service providers have long been aware of the lack of community mental health supports in Western Australia. This project brought together co-design and research processes to examine the need for community mental health supports from a lived experience perspective.

The Centre for Social Impact (CSI) and the Community Governance Steering Group (a collaboration of people and organisations interested in developing and supporting good governance practices in Aotearoa New Zealand’s community sector) used a 'co-design sprint' process, with more than 150 people involved, to develop...

Identifying five new benchmarks in order to build an economy and government that work for people and our planet, this report outlines a research and organising agenda for a genuine deal between the market, state, and civil society that works for people and the environment.

Service design is about making government services easy for people to use. This means designing services that put people at the centre and help them do the task they need to do, like learning to drive or buying a house.

Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown. The...

As a medium-density housing development specifically aimed at young families, Waimahia was developed by a consortium of Māori organisations and community housing providers (CHPs), to provide affordable, quality housing, with a particular focus on meeting the housing needs of low-income Māori and Pasifika families.

The key message of this report is that the public sector must become a leader and enabler of innovation in Australia, constituting as it does about 35% of GDP with a pervasive role in our economy and society.