Insurance

ALTERNATIVE LABELS
General insurance
Non-life insurance
Property insurance
Report

The perceived value of insurance for low-income households

This report provides an extensive analysis of how low-income households both value insurance and what they consider when making their insurance decisions. The findings point to both practical barriers, such as cost, for low-income households, as well as attitudinal differences in the perception of how...
Report

Insurance conduct and culture: fire and general insurers update

This report summarises disappointing findings from an evaluation of New Zealand fire and general insurers’ responses to the Life Insurer Conduct and Culture review undertaken by the Financial Markets Authority and the Reserve Bank of New Zealand in 2019.
Report

Policy opportunities on the road to net zero underwriting

This document explores the role of insurance underwriting in meeting global climate goals, supporting the transition and enabling societal change and resilience.
Report

The ClimateWise Principles independent review 2020: defining paths for resilience

This document reports on the disclosure and preparedness of climate-related risk in 2020 for many large insurance companies.
Technical report

Low-income households and insurance patterns

This report provides an analysis of 20,405 No Interest Loans Scheme (NILS) applicants with Good Shepherd Australia New Zealand, concerning their rates of insurance and average expenditure for policies.
Report

Northern Australia insurance inquiry: final report

In 2017, the Australian government directed the ACCC to conduct a wide-ranging inquiry into the supply of residential building (home), contents and strata insurance in northern Australia. This final report brings together all of the analysis and recommendations made throughout the three year inquiry, setting...
Report

Insurance Inquiry report: December 2020

This inquiry has found widespread market failure in regards to the availability and affordability of essential small business insurance products.
Report

Business insurance: unaffordable or unavailable?

Doing business involves navigating a myriad of risks which makes insurance (compulsory and non-compulsory) an essential element of a successful business. This report finds that insurance is a pain point for many Australian businesses with most problems the result of complex global factors, rather than...
Briefing paper

AI and personal insurance: snapshot paper

This paper examines the potential use cases of AI across the insurance industry, compares these with the reality of how AI is used today, and explores the arguments for and against such applications, looking in particular at the ethical concerns associated with data collection and...
Discussion paper

Reforms to the sale of add-on insurance products

This paper outlines the Australian government’s proposed industry-wide deferred sales model for add-on insurance products and seeks targeted feedback from stakeholders.