Taxi licence holders



Inquiry into the Commercial Passenger Vehicle Industry Act 2017 reforms

The arrival of rideshare services has been the biggest change to the commercial passenger vehicle industry across the world in recent years. This report considers the impacts the reforms introduced by the Commercial Passenger Vehicle Industry Act 2017 have had on the industry, including public...

Investigation into the administration of the Fairness Fund for taxi and hire car licence holders

Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found.

Customers first - service, safety, choice: final report

This report addresses serious and systemic problems in the taxi industry and recommends reforms that are expected to take three to five years to implement in full.
Draft report

Customers first: service, safety, choice

This draft report sets out a detailed examination of the taxi and hire car industry and proposes 145 draft recommendations that aim to improve and increase supply, restore trust and boost demand.