Consumer protection

ALTERNATIVE LABELS
Consumer affairs
Consumer law
Fair trading
Collection
Featured
The Regulation Policy & Practice Collection is designed for practising regulators across Australia and New Zealand to: understand the context in which regulators and regulations operate; provide timely, curated access to relevant reports; and to support learning from other regulators.
Report

Report of the Inquiry into anti‑vilification protections

This report recommends that the Victorian government explore options to address online vilification, and makes some additional recommendations to improve Victoria’s anti-vilification laws.
Report

Surveillance and the ‘new normal’ of COVID-19: public health, data, and justice

This report maps a range of social fault lines and data-related challenges that the COVID-19 pandemic has raised. In the process, it highlights some emerging best practices and lessons learned that can guide future emergency responses.
Survey

CPRC 2020 data and technology consumer survey

This survey of 1,000 consumers conducted from March – April 2020 confirms that Australians expect more from industry and government when it comes to protecting them from risks posed by the collection, sharing and use of their personal information.
Report

Power to the people

This report considers ways to improve consumer protection and promote competition within the context of recovery from COVID-19 and the end of the Brexit transition period.
Report

Final report of the Inquiry into future directions for the Consumer Data Right

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Report

Northern Australia insurance inquiry: final report

In 2017, the Australian government directed the ACCC to conduct a wide-ranging inquiry into the supply of residential building (home), contents and strata insurance in northern Australia. This final report brings together all of the analysis and recommendations made throughout the three year inquiry, setting...
Case study

The consent trap

This project explores consumer experiences of informed consent regarding privacy on smartphone devices, and to help develop practical resources for privacy professionals who deal with the problem of informed consent on mobile devices.
Discussion paper

Right to repair: issues paper

The focus of this inquiry is on consumers’ ability to repair faulty goods and to access repair services at a competitive price. This issues paper outlines a range of issues on which the Productivity Commission is seeking information and feedback.
Strategy

Australia’s national integrity system: the blueprint for action

From greater transparency over political lobbying and donations, to stronger protection for whistleblowers, to a strong and independent anti-corruption watchdog, this document lays out the essential reforms Australia needs to drive greater transparency, government accountability and integrity.