Consumer protection

Alternate Term Label:
Consumer affairs
Consumer law
Fair trading
Discussion paper

Consumer Safeguards Review Part C: Choice and fairness - consultation paper

The Consumer Safeguards Review is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment. This consultation paper seeks the public's views on proposals for reform regarding choice and fairness in the retail relationship between customers and...
Report

Victorian energy market update: June 2020

The Essential Services Commission regularly collects data on the Victorian energy market. This report considers ordinary data from January to March 2020, and also includes more recent data collected on the impact of the coronavirus on energy consumers.
Report

Customer impact reporting for Victorian energy market report

The Essential Services Commission researched customer experiences following regulatory reforms to the energy market.
Report

Energy assistance report: tracking how Victoria's changing energy policies are impacting households in the state

This report provides insights on the impact of regulation and policy reform implemented by the Victorian government in relation to energy issues reported by callers to Consumer Action’s National Debt Helpline.
Briefing paper

Standards for cybersecure IoT devices: a way forward

In the absence of broad-based regulations, setting the bar for minimum cybersecurity features for internet-of-things (IoT) devices, standards and certification represent the last line of defence to protect consumers, governments, industry and critical infrastructure from cybercriminals and state-sponsored cyberattacks. This paper calls for a new...
Report

Consumer protection frameworks for new energy products and services and the traditional sale of energy in Australia

The purpose of this report is to step back from the specific detail of current arrangements and focus on foundational questions around the rationales for consumer protection frameworks in the energy sector.
Report

Assessing the competitiveness and efficiency of the Victorian energy retail market

In consultation with interested stakeholders and the public, the Essential Services Commission has developed a framework and approach to help assess whether the Victorian energy retail market is delivering good value to energy consumers.
Report

Keeping watch: how to tell if the energy retail market is delivering for Victorian consumers?

The Victorian government has requested the Essential Services Commission to give effect to recommendation 8A from the Independent review into the electricity and gas retail markets in Victoria, which requires the commission to monitor and report on the competitiveness and efficiency of the Victorian retail...
Strategy

Energy compliance and enforcement priorities 2019–20

The priority areas set out in this document will be the focus of the Essential Services Commission's compliance and enforcement work for the next year. By promoting and enforcing compliance in these areas, the Commission aims to restore trust in the energy market.
Report

COVID-19 and consumers: from crisis to recovery

The focus in this report is on the consumer policy dimensions of COVID-19, including access to essential products and services – encompassing energy, housing, telecommunications and financial services; access to important consumer protections; and the potential for greater harm when living our lives so pervasively...