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Consumer protection

ALTERNATIVE LABELS
Consumer affairs
Consumer law
Fair trading
Collection
Featured
The Regulation Policy & Practice Collection is designed for practising regulators across Australia and New Zealand to: understand the context in which regulators and regulations operate; provide timely, curated access to relevant reports; and to support learning from other regulators.
Discussion paper

A new consumer duty

This consultation paper focusses on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards consumers.
Briefing paper

Protecting freedom of thought in the digital age

This policy brief explores what the rights to freedom of thought and opinion mean in practical terms when applied to the digital space and offers some pointers for what future-proof regulation to protect our minds could look like.
Discussion paper

Technology and trust: priorities for a reimagined economy led by technology

The pace of change in digital technology and the challenge of designing effective regulation after the fact, make the stewardship of emerging technologies challenging. This paper argues that appointing a Chief Technologist and committing to transparent and independent technology assessments could help Australia become a...
Report

The New Energy Tech Consumer Code: representing the interests of consumers at the Australian Competition Tribunal

This report documents Consumer Action's experience representing the interests of consumers at the Australian Competition Tribunal, reflecting upon the impact of their involvement and how to ensure stronger consumer protections are in place within the NET industry.
Draft report

Getting to fair: breaking down barriers to essential services - strategy draft

This draft strategy aims to ensure the Victorian Essential Services Commission’s work supports access to essential services for consumers experiencing vulnerability.
Discussion paper

Customer engagement in regulation

This discussion paper considers customer engagement as a means to an end, namely, one that seeks to reduce, if not eliminate the role of regulatory agencies. For other authors, customer-engagement processes offer the promise of a genuine entrenchment of citizen interests in the regulated process.
Report

Digital platform services inquiry: interim report no. 2 – app marketplaces

This report provides in-depth consideration of competition and consumer issues associated with the distribution of mobile apps to users of smartphones and other mobile devices. It specifically focuses on the two key app marketplaces used in Australia, the Apple App Store and the Google Play...
Article

What’s really at stake with vaccine passports

In this article, the author suggests that rather than thinking about vaccine passports as temporary and isolated public health-related measures, we should view them as just one example of how the pandemic is accelerating the rollout of digital identity infrastructure across the world.
Policy report

Unfair trading practices in digital markets: evidence and regulatory gaps

This report examines the reliance Australian consumers have on data-driven technologies and digital marketplaces, and explores how this reliance has evolved since 2018. The report also sets out the key consumer policy implications the research results pose – and what can be done by market...