Consumer protection

Alternate Term Label:
Consumer affairs
Consumer law
Fair trading
Discussion paper

Privacy Act review: issues paper

The digital economy has brought with it immense benefits including new, faster and better products and services. As Australians spend more of their time online, and new technologies emerge, more personal information about individuals is being captured and processed, raising questions as to whether Australian...
Report

Exploring regulatory approaches to consumer vulnerability

Providing a contemporary understanding of consumer vulnerability, this report looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.
Survey

Australian Community Attitudes to Privacy Survey 2020

This survey provides longitudinal information on the attitudes Australians hold regarding key privacy issues, their experiences and perspectives towards misuse of personal data, as well as actions taken to protect their privacy.
Discussion paper

Energy Security Board data strategy: consultation paper

The Energy Security Board is attempting to drive reforms to increase transparency across the energy sector and even the playing field between energy companies and consumers. This consultation paper outlines ways to close energy sector data gaps through improved access, protection, sharing, integration, and the...
Report

Building Australian adults' confidence and resilience online

This report shows that while most Australian adults are confident in their ability to use online technologies, they are less confident about how to manage specific online risks. Notably, most adults see the need for online safety information, yet few search for or receive it.
Fact sheet

Automated decision-making, digital government and preserving information access rights – for agencies

This fact sheet provides guidance to agencies on the release of information in relation to the use of automated decision-making systems.
Guide

Poverty lawgorithms

Automated decision-making systems make decisions about our lives, and those with low-socioeconomic status often bear the brunt of the harms these decisions cause. This guide explains automated decision-making systems so lawyers can better identify the source of their clients' problems and advocate on their behalf.
Report

State of the data and digital nation: September 2020

This report aims to increase visibility and transparency of data and digital initiatives across Australia and help the Australian Data and Digital Council (ADDC) identify areas of alignment and potential collaboration between jurisdictions.
Discussion paper

Digital platform services inquiry – March 2021 report on app marketplaces: issues paper

The ACCC is releasing this issues paper to invite industry participants and other interested parties to provide views and information on the operation of app marketplaces. This issues paper is accompanied by two fact sheets containing key issues and questions for consumers and app developers.