This consultation paper is seeking your views on proposals to support reliability of services (Part B). The paper is focused on proposals for reliable telecommunications services, including reasonable timeframes for connections, fault repairs and appointments.
The ACCC has released this public consultation and position paper for the fixed line telecommunications services declaration inquiry.
The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.
This report outlines the operations and performance of the Department of Communications and the Arts for the financial year ended 30 June 2017. It has been prepared in accordance with the provisions of section 46 of the Public Governance, Performance and Accountability Act 2013.
The past year has seen a significant increase in the number of complaints, after five years of decline. The Ombudsman has responded to this with an increase in staff numbers and changes to the structure of the organisation.
5G is the next step in the evolution of mobile wireless communications technology. This paper outlines the immediate actions for the federal government to take that will support the timely rollout of 5G in Australia.
The objective of this audit was to assess the effectiveness of the Department of Communications and the Arts’ contract management of selected telephone universal service obligations.
This report argues that in a digital age, the voice-based telecommunications universal service obligation (TUSO) is anachronistic and costly and should be wound up by 2020.
The challenge of what to do about fake news reveals a paucity of policy and regulatory smarts across the wider digital economy.
The widespread debate about fake news and what to do about it exposes a large gap in Australia’s regulatory and policy machinery,...
With almost nine out of ten Australian adults now online, the ACMA Communications report 2015–16 shows that our growing appetite for digital content is driving change across the communications sector.
The continuing increase in the amount of data consumed over fixed and mobile networks...
The Productivity Commission has called on those interested in the future direction of telecommunications in Australia to contribute to its new public inquiry on the Telecommunications Universal Service Obligation.
The Productivity Commission released today an issues paper to help people prepare their submissions or...
A consumer market hungry for data is driving competition and leading to better service offerings for Australians, according to two new reports.
Prepared annually by the Australian Competition and Consumer Commission (ACCC), the reports provide a snapshot of the fast paced and...
This snapshot has been developed to provide stakeholders with an overview of some of the ACMA’s broad and diverse activities, including:broadcasting, radiofrequency spectrum, telecommunications and unsolicited communications complaints, investigations and compliance work allocation and licencing regulatory work cybersecurity activities supporting the nbn the...
This policy focuses on how to improve the migration process for customers and minimise disruption to their national broadband network (NBN) services. It also identifies people who may need extra support to migrate before the disconnection date. It features a statement and framework that set...
The Communications report 2014–15 comprises the following chapters:
Chapter 1— The Australian communications and media market presents a detailed analysis of key supply-side developments in the communications and media markets in Australia during the 2014–15 reporting period. This chapter focuses on the supply of...
It is widely acknowledged that there have been significant improvements in telecommunications customer service and consumer outcomes in recent years, reflecting outcomes from the Australian Communications and Media Authority’s Reconnecting the Customer (RTC) public inquiry in 2010–11; the development, registration and implementation of a substantially...
The Australian Communications and Media Authority’s Annual report 2014–15 offers an in-depth look at the various changes in the ways the ACMA has been working with industry and consumers to deliver strong outcomes and best practice in telecommunication services and relevant consumer protections, spectrum management...
The Committee has been asked to review the adequacy of telecommunications services in regional Australia. The evidence presented to the Committee was compelling that telecommunications has and will continue to shape the lives and improve the economic opportunities of people in regional Australia.
The aim of this paper is to spark public debate on the implications of convergence in the telecommunications, information technology, media and entertainment (TIME) sectors, and the New Zealand Government’s proposed response.
Convergence is a term used to describe the common...