Consumer protection

Draft report

19 Mar 2019
3

The Essential Services Commission proposes to amend the Energy Retail Code (the code) to strengthen protections for residential and small business customers affected by family violence.

Report

28 Feb 2019
48

APRA undertakes a program of regular policy review to ensure that the regulatory framework on which its prudential supervision is based remains fit for purpose. This paper sets out APRA's policy agenda for the next 12 to 18 months.

Report

22 Feb 2019
110

The intractable maths of low income earners' family budgets pushes them towards the marginal credit products such as payday loans, consumer leases and debt management firms. This report argues that government can and should improve the terms under which these products are offered.

Report

15 Feb 2019
70

The ACMA communications report 2017–18 highlights the striking pace of change in the Australian communications and media landscape. The public's ever-increasing appetite for content and services has driven unprecedented developments over the last four years.

Report

12 Feb 2019
57

The committee reports on the fourth round of hearings, held in October 2018, which focused on the major banks' responses to the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

Report

The Government response to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry
4 Feb 2019
50

The Federal Treasurer, Josh Frydenberg, has released this Australian government’s response to the Royal Commission.

Discussion paper

Electricity consumers pay the price for competition, privatisation, corporatisation and marketization
18 Jan 2019
72

As heatwaves across Australia heighten concern for high electricity prices as households try and stay cool, this research argues that the problem in electricity pricing is structural, and the Prime Minister’s proposed ‘big stick’ approach to breaking up electricity companies will likely exacerbate the problem,...

Draft report

18 Dec 2018
15

This draft report sets out the Commission’s emerging thinking and draft recommendations to enable distribution businesses to provide stand-alone power systems to their existing customers where it is economically efficient (for example, in remote locations), while maintaining appropriate consumer protections and service standards.

Report

13 Dec 2018
25

The Australian energy market is in transition and the AER is working to place the needs of customers at the heart of this significant technological, policy and behavioural change. The report covers the territory and states where the Retail Law applies: the ACT, New South...

Report

3 Dec 2018
17

This report shows how regulatory carve outs given to the for-profit super sector have resulted in serious omissions and exemptions in superannuation reforms that have impacted badly on the interests of super fund members.

Report

3 Dec 2018
7

Energy Consumers Australia (ECA) is interested in understanding the barriers to the creation of an energy services market for mass market customers in Australia. Such services would include any products that allow consumers to better understand and/or manage their electricity usage and energy costs. These...

Report

27 Nov 2018
11

Gaming micro-transactions for chance-based items, called 'loot boxes' for the purposes of this inquiry, are included in some video games to provide players with a way to obtain virtual items for in-game use.

Report

Report to the Minister for Communications and the Arts
15 Nov 2018
17

This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in the initial consultation paper, and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures, as well as appropriate...

Report

15 Nov 2018
29

This report focuses on a number of key issues in the current consumer protection system. The list of key issues is not intended to be comprehensive; rather, the report provides a 'snapshot' of concerns raised in evidence about consumer protections, or the lack thereof, in...

Discussion paper

15 Nov 2018
6

This consultation paper is seeking your views on proposals to support reliability of services (Part B). The paper is focused on proposals for reliable telecommunications services, including reasonable timeframes for connections, fault repairs and appointments.

Discussion paper

1 Nov 2018
8

Benefits of the digital economy are evident in everyday life, but there are significant concerns that these benefits may not be appropriately reflected in official statistics. The measurement of the net benefits of new and disappearing products depends on what type of price index the...

Discussion paper

Exploring ways energy retailers can provide family violence assistance that is safe and effective
31 Oct 2018
3

In response to the 2016 Royal Commission into Family Violence, the government has asked us to provide guidance on the policies and practices energy companies should adopt to assist them engage with survivors, victims and perpetrators of family violence.

Since July 2018, we have...

Journal article

20 Sep 2018
334

This study expands on current knowledge and further defines the breadth of market influence that the top ten food companies have within the Australian food context, and how they use their brand power to create an illusion of choice for consumers.

Report

6 Sep 2018
71

The Australian Energy Market Commission (AEMC) has made a draft rule to help customers who are having trouble paying their bills due to hardship. The rule aims to improve retailers’ hardship policies so customers can better understand their rights and get the help they need...

Report

30 Aug 2018
47

This report summarises the findings and recommendations from ASIC's review of the sale of direct life insurance products in Australia, including term life, accidental death, trauma, total and permanent disability (TPD) and income protection insurance.

Overview

 

Items: 109