Telecommunication

Report

6 Dec 2017
29

This paper briefly reviews several key infrastructure sectors in Papua New Guinea - telecommunications, transport, energy, and urban water - to provide snapshots of their status, identify challenges, and where possible make relevant international comparisons.

Report

4 Dec 2017
16

The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.

Audio interview

18 Oct 2017
14

For the first time ever, complaints about internet services to the TIO are higher than complaints about mobile phones.

Strategy

12 Oct 2017
206

5G is the next step in the evolution of mobile wireless communications technology. This paper outlines the immediate actions for the federal government to take that will support the timely rollout of 5G in Australia.

Discussion paper

Positions and Consultation paper 5
20 Jul 2017
61

This ASIC Enforcement Review Taskforce position paper outlines reforms to enhance ASIC’s access to telephone intercepts for the investigation and prosecution of serious corporate law offences.

Report

Productivity Commission Inquiry Report no.83
19 Jun 2017
191

This report argues that in a digital age, the voice-based telecommunications universal service obligation (TUSO) is anachronistic and costly and should be wound up by 2020.

Report

11 Jan 2017
26

As the pace of technological change becomes exponentially faster, it is increasingly difficult to identify the major trends that could have profound effects on enterprises and consumers. To help address this challenge, we’re pleased to offer the 2017 version of Predictions from Deloitte Global, designed...

Report

20 Dec 2016
33

This is the third piece of research to track the effectiveness of changes to the Telecommunications Consumer Protections (TCP) Code in 2012 and other outcomes of the ACMA’s Reconnecting the Customer inquiry. This research examines the effectiveness of the changes now that they have been...

Report

16 Dec 2016
4

This is the eleventh year that Ofcom has published the International Communications Market Report. The report benchmarks the UK communications sector against 17 comparator countries.

UK communications sector revenues were the second highest in Europe, with people in the UK among the heaviest users...

Report

16 Dec 2016
24

This is the eleventh year that Ofcom has published the International Communications Market Report. The report benchmarks the UK communications sector against seventeem comparator countries.

UK communications sector revenues were the second highest in Europe, with people in the UK among the heaviest users...

Statistics

15 Dec 2016
260

The aim of the Australian Infrastructure Statistics Yearbook is to provide a single, comprehensive annual source of infrastructure statistics for use by policymakers, industry leaders, transport analysts and the wider Australian community.

The publication is primarily a source of long-term, aggregate time series infrastructure...

Report

6 Dec 2016
39

This draft report explores the future direction of a universal service obligation in an evolving telecommunications market.

This draft report was released on 6 December 2016. You are invited to examine the draft report and to make written submissions by Friday 20 January 2017...

Annual Report

17 Nov 2016
55

The Telecommunications Industry Ombudsman (TIO) finds itself in a telecommunications landscape that is going through significant change, with new converging technologies and the roll out of major infrastructure. Investments in mobile infrastructure have greatly reduced the number of complaints about mobile services. At the same...

Report

3 Nov 2016
133

In this study over 500 Centrelink recipients were surveyed to identify the importance of telecommunications and assess the issues associated with cost. A series of focus groups were also conducted. The research assessed the extent of the communications poverty premium for low-income consumers, including the...

Annual Report

13 Oct 2016
64

This annual report provides a snapshot of the 2015–16 year for the Australian Communications and Media Authority and the Office of the Children’s eSafety Commissioner.

Some of the ACMA's highlights for the year include:

Registration of a new Commercial Television Code of Practice...

Journal article

31 Aug 2016
92

While a number of investigations of online language learning behaviours are available, there are currently few ‘micro’ analytic studies that explore the role of different types of small talk to complete institutional tasks online. This study focuses in particular on an institutionally-initiated, out-of-class telecollaborative Skype...

Discussion paper

7 Jun 2016
9

The Productivity Commission has called on those interested in the future direction of telecommunications in Australia to contribute to its new public inquiry on the Telecommunications Universal Service Obligation.

The Productivity Commission released today an issues paper to help people prepare their submissions or...

Report

13 Jan 2016
73

Welcome to the fifteenth edition of Predictions for the Technology, Media and Telecommunications (TMT) sectors. The last 15 years have been a golden era for innovation: multiple TMT products and services that we now take for granted were niche or non-existent back then.

In...

Report

22 Oct 2015
86

The Committee has been asked to review the adequacy of telecommunications services in regional Australia. The evidence presented to the Committee was compelling that telecommunications has and will continue to shape the lives and improve the economic opportunities of people in regional Australia.

In...

Annual Report

14 Oct 2015
6

This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.

Overview

 

Items: 84