public service delivery

Report

14 Feb 2019

This report is the result of the Inquiry into the appropriateness and effectiveness of the objectives, design, implementation and evaluation of the Australian public employment service, jobactive.

Report

22 Jun 2018

BETA partnered with the Department of Social Services (DSS) to develop and tests ways to encourage greater survey completion rates. DSS conducts a survey seeking client feedback on the outcomes they have experienced as a result of services delivered by grant funded organisations.

Report

1 Feb 2018

This chapter reports on the performance of early childhood education and care (ECEC) services, which comprise child care and preschool services.

Policy report

25 Jan 2018

The focus of performance reporting in this chapter is on police services, covering the operations of the police agencies of each State and Territory government, including the ACT community policing function performed by the Australian Federal Police.

Report

25 Jan 2018

The focus of performance reporting in this chapter is on emergency services for fire events. Descriptive information is included on emergency services for other events, with performance reporting to be developed for future Reports.

Report

23 Jan 2018

This chapter reports on the Australian, State and Territory governments’ assistance provided to people with disability and their carers.

Report

23 Jan 2018

This chapter reports on the performance of governments in providing child protection, out-of-home care, family support services and intensive family support services.

Policy report

23 Jan 2018

This chapter focuses on government funded care and support services for older people and their carers, which are provided at home, in the community and in residential care facilities.

Journal article

15 Jun 2017

This article outlines an evidence review, looking at barriers and drivers to the adoption and implementation of government one-stop-shops.

Discussion paper

10 Mar 2017

Competitive neutrality requires that government business activities should not enjoy any net competitive advantages simply by virtue of public sector ownership. This ensures market competition drives efficient production by the lowest cost business.

Commonwealth, state and territory governments committed to implement competitive neutrality regimes...

Report

23 Jan 2017

The main aim of housing and homelessness sector services is to ensure that all Australians have access to affordable, safe and sustainable housing — a vital determinant of wellbeing that is associated with better outcomes in health, education and employment, as well as economic and...

Policy report

23 Jan 2017

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia.

Book

30 Nov 2016

Governments around the world invest considerable resources in enhancing the capabilities of their civil service administrations with the intention of improving the quality and e ectiveness of public administration. While most developed and many developing nations have established professional bureaucracies that are, in Weberian terms,...

Working paper

31 May 2016

A major thrust of policy and practice within human services in recent years has been the implementation of evidence-based practices. However, despite the wide-spread use of such evidence-based programs and strategies, we are not always getting the kind of results we would expect when we...

Report

23 Mar 2016

Assesses whether councils effectively identify community needs for recreational facilities and services and whether council planning decisions for aquatic recreation centres are soundly based.

Summary This audit assessed whether councils effectively identify community needs for recreational facilities and services, whether council planning decisions...

Literature review

23 Sep 2015

Executive Summary

The Social Policy Research Centre (SPRC), UNSW Australia, conducted a literature review on current models of health service delivery for people with intellectual disability. The review was commissioned by the New South Wales Agency for Clinical Innovation (ACI) Intellectual Disability Health...

Report

30 Apr 2015

Overview: Place-based initiatives are programs designed and delivered with the intention of targeting a specific geographical location and particular population group in order to respond to complex social problems. Typically, they focus on areas and communities with entrenched disadvantage or deprivation.

This report...

Journal article

15 Sep 2014

Experience with pooling service delivery among Pacific Island countries has not met the optimistic expectations of advocates, finds this study.

Briefing paper

23 Jun 2014

Executive summary

The National Disability Insurance Scheme (NDIS) is not a health scheme. The NDIS funds disability support and a range of related services designed to maximise the independence of a person with a disability. Health care is a specific exclusion. The NDIS...

Guide

21 Jun 2014

This resource aims to assist councils assess the services they provide for local communities.

Service Delivery Review: A How to Manual for Local Government brings together advice, toolkits and templates to help councils regardless of size with this critical task.

The centrepiece...

Overview

 

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