public service delivery

Discussion paper

12 Jun 2014

The University of Melbourne in partnership with the Brotherhood of St Laurence is developing a research program that aims to critically examine ‘ prime ’ or ‘ lead ’ provider models of public service delivery. This discussion paper forms part of the initial exploration and...

Discussion paper

2 Apr 2014

This is a critical assessment of political governance and service delivery at the subnational level. It examines the strengths and weaknesses of a particular province in order to make some broad statements about politics and governance in Papua New Guinea. With insights gained from rural...


1 Nov 2013

This paper provides an overview of how the innovative use of technology can add value to service delivery in organisations working with families, children and young people.

Key messages:

Most Australians have access to the Internet and use mobile devices to connect...


3 Oct 2013

This paper develops a case study of the municipal service delivery and Indigenous employment functions of the Centre for Appropriate Technology, across 49 West Kimberley Indigenous settlements.


This paper presents findings of research on remote Indigenous service delivery and Indigenous employment,...


8 Aug 2013

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds...


3 Aug 2012

This research report assesses the level of maturity of formal service review processes used and the outcomes achieved. It also identifies how these processes can be supported and enhanced, as a future direction.

Local government service provision has transformed significantly over recent decades. Australian...


31 Jan 2012

This report aims to promote awareness about the performance of government services and help drive improvements.

There are a number of improvements in this year's Report, including the introduction of sector summaries in all broad reporting areas (Early childhood, education and training, Justice, Emergency...


25 Aug 2011

In 2002, Australian governments collectively made a renewed commitment to overcoming the disadvantage experienced by many Indigenous Australians. As part of this commitment, governments agreed to a regular public report on progress — the Overcoming Indigenous Disadvantage: Key Indicators report. This is the fifth...


8 Jul 2011

In June 2009, Allen and Clarke Regulatory Specialists were commissioned by the Department of Health and Ageing to evaluate two Indigenous health programs: the Child Health Check Initiative (CHCI), and the Expanding Health Services Delivery Initiative (EHSDI). This report provides findings and recommendations...


22 Apr 2011

Recognising that a major constraint on service delivery was a lack of sufficient and predictable funding, Papua New Guinea’s National Economic and Fiscal Commission (NEFC) led a process that has reformed the way provinces are funded to deliver essential services such as health...

Literature review

24 Sep 2010

The purpose of this literature review is to examine youth hubs or centres and consider supportive policy frameworks for them. The findings will inform Brotherhood of St Laurence service delivery in Frankston and at the proposed Caroline Springs Community Youth Centre. The larger objective of...

Working paper

10 May 2010

Indigenous Australians have often been described as highly mobile people--particularly in historical and remote ‘wilderness’ contexts. The literature paints a picture of regular, short-term population movement within and between desert, hinterland, and tropic regions of Australia, with significant implications for targeting and delivering a range...


16 Apr 2010

The Productivity Commission's annual Report on Government Services devotes particular attention to mainstream services delivered to Aboriginal and Torres Strait Islander people. This Compendium makes these data readily accessible in one publication.

This edition of the Compendium, like the 2010 Report, contains additional reporting...


2 Jul 2009

Overcoming Indigenous Disadvantage 2009 is the fourth report in a series commissioned by heads of Australian governments in 2002, to provide regular reporting against key indicators of Indigenous disadvantage.

In March this year, the terms of reference were updated in a letter...


28 Jan 2009

Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the...


27 May 2008

Drawing on research in Yamatji country, Western Australia, this paper examines the complex and often contested relationship between mobile Indigenous people living in regional and remote areas and the delivery of State housing, health and education services. The delivery of basic government services to remotely...


26 Apr 2008

As part of the COAG Mental Health Initiative (Early Childhood Component), Early Childhood Australia (ECA), working closely with the Secretariat of National Aboriginal and Islander Child Care (SNAICC), was funded to undertake a study to scope potential delivery settings for early childhood services and mental...


19 Oct 2007


The 1967 referendum gave the Australian Parliament the Constitutional power to make laws for all Australian people, and to take account of Aboriginal people in determining the population of Australia. From 1967, Indigenous people were counted in the Australian census and included...


2 Apr 2007

Produced by the Steering Committee for the Review of Government Service Provision, this report contains all Indigenous data reported in the Report on Government Services 2007.


31 Jan 2007

This twelfth annual report from the Review of Government Service Provision examines the performance of all Australian governments providing education, justice, emergency management, health, community services and housing. These services account for 60 per cent of government recurrent expenditure and over 10 per cent of...



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