Bill shock


14 Mar 2017

Competition in electricity retailing hasn’t delivered what was promised: lower prices for consumers. The failure is worst in Victoria, the state with the most retailers and the longest experience of deregulation. Profit margins appear to be higher than in other retail sectors – and more...


24 Sep 2015

Examines spend management tools and alerts for post-paid mobile phone consumers, and their relationship with unexpectedly high bills.

Executive summary

This report details the results of research commissioned by the ACMA to examine spend management tools and alerts for post-paid mobile phone...


23 Mar 2011

The Footscray Legal Community Centre (FCLC) together with ACCAN has released a report that documents the experiences of 16 new Australian migrants and finds that this already disadvantaged and highly vulnerable group are not being well served or protected in the communciations market. The report,...



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