Government services

Policy report

Educating tomorrow's leaders in an era of rapid technological change
17 Dec 2018

This report report makes the case for the need to create a community of practitioners invested in exploring and building the nascent field of public interest technology. Interviews with academics and practitioners identified that a key barrier to growing the field was a lack of...

Report

14 Dec 2018

This report sets out the panel's 11 recommendations on the future of employment services. The panel recommends service delivery to be grounded in digital and supported with face-to-face services for those who need them. They recommend a more user friendly and personalised new system, built...

Report

6 Dec 2018

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs.

Briefing paper

30 Nov 2018

Australia has fallen behind many other countries by failing to adopt an integrated approach to e-government that joins up all government services across the three tiers of government. For citizens, this makes life harder than it needs to be and consumes time that could be...

Report

26 Nov 2018

The 2017–18 SOSR has been structured around the themes of culture, capability and leadership. It is informed by data from the annual Australian Public Service (APS) agency survey and APS employee census, as well as the APS employment database.

Report

Department of Human Services
5 Nov 2018

The Human Services’ Quality Framework was selected for audit due to the large value of payments to which it applied and to determine whether the purpose of the framework had been met. Having been in place for five years, it was timely to undertake an...

Reports

August 2018, version 1.2
21 Sep 2018

The Trusted Digital Identity Framework (TDIF) is a set of rules and standards that accredited members of the digital identity federation must follow. It is an attempt to ensure that Australians have a safe, secure, consistent and reliable way to use government services online.

Report

20 Sep 2018

This audit assessed whether DHHS has sufficient capability in managing service agreements to ensure funded organisations deliver agreed health and wellbeing supports and outcomes to clients.

Report

19 Sep 2018

This audit assessed whether selected councils effectively plan for and deliver cost efficient frontline services that meet community needs. It also benchmarked corporate services expenditure and examined how councils look for and achieve efficiencies in their corporate services.

Guide

Reaching vulnerable populations where they are — online
13 Sep 2018

At Code for America, we help make government services work, starting with people who need them most. Serving these people requires not only building great digital services, but finding ways to effectively reach them.

Discussion paper

7 Sep 2018

Digital technology could deliver enormous socio-economic benefits across Britain. At the moment, the development and adoption of these and future technologies have been almost entirely market-led, with little to no strategic policy response from governments around the world.

Journal article

14 Aug 2018

The paper discusses the problems that have plagued service delivery in Papua New Guinea—both over the long term and with the rollout of the District Development Authority Act of 2014. Various principal/agent and moral hazard problems are identified as well as the persistent poor delivery...

Report

18 Jul 2018

The inquiry into service delivery to Aboriginal and Torres Strait Islander communities presented a range of complex and contentious policy issues. This paper provides insights on the lessons-learned from conducting the inquiry.

Report

17 Jul 2018

The objective of the audit was to assess the Department of Social Services’ implementation and evaluation of the Cashless Debit Card trial.

Discussion paper

4 Jul 2018

The Australian government recognises that the data it holds is a strategic national resource that holds considerable value for growing the economy, improving service delivery and transforming policy outcomes for all Australians. This paper outlines key concepts and principles which may guide development of the...

Discussion paper

29 Jun 2018

This discussion paper sets out key issues to be considered in the design of a future employment services model. The Employment Services Expert Advisory Panel, national and international research, and user-centred design with users, including job seekers, employers and employment services providers, have also informed...

Report

28 Jun 2018

This report documents the findings of the 30 June 2017 actuarial valuation of the Australian income support and social security system. This valuation is part of the work undertaken by the Department of Social Services to implement the Australian Priority Investment Approach to social welfare,...

Report

27 Jun 2018

This audit found that the majority of DVA rehabilitation and compensation services are being delivered to veterans and their dependents within DVA’s time-based performance targets. However, a minority of claims take an excessively long period to process due to inefficient handling. These delays can have...

Report

27 Jun 2018

Digital transformation represents one of the best opportunities to deliver more to those who pay for government, those who work for government, and those who government works for.

Report

22 Jun 2018

This inquiry examined how resources devoted to service delivery in Queensland’s remote and discrete Aboriginal and Torres Strait Islander communities can be best used to meet the needs of those communities.

Overview

 

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