Public Administration Review

Journal article

9 Nov 2018

This article reports that a growing body of behaviour change literature has identified techniques that can be used in written correspondence to influence behaviour.

Journal article

31 May 2016


The quality of public decision making depends significantly on the quality of analysis and advice provided through public organizations. Champions of “evidence-informed” policy making claim that rigorous evaluation practices can significantly improve attainment of cost-effective outcomes. After decades of experience, performance information...

Journal article

19 Sep 2007

In recent years, there has been a radical reinterpretation of the role of ‘policy making’ and ‘service delivery’ in the public domain.