Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Report
State of electric vehicles 2025
This report outlines the sales, availability, market growth and charging infrastructure of electric vehicles (EVs) in Australia in the 2024–25 financial year. It also provides an assessment of the EV transition with a national scorecard on federal, state and territory government policies. Despite progress, the report highlights more needs to be done to achieve EV...
Report
Young men’s media landscaping report
This report explores online data from young men aged 12 to 17 years old across six countries providing a comprehensive, nationally representative map of their digital ecosystems and key emergent trends. It provides evidence-based and actionable insights that researchers, policymakers and practitioners can use to connect online beliefs and behaviours to relevant health issues facing...
Report
High-impact decisions that reduce household emissions
In Australia, residential buildings account for 11% of greenhouse gas emissions. This report presents the findings of a 2023 survey to understand how Australians handle the decision to make a home energy upgrade. Understanding the capabilities, opportunities and motivations driving home energy upgrade decisions is the first step in identifying ways to increase uptake.
Report
Better bills impact report
In 2022, the Australian Energy Regulator (AER) introduced the Better Bills Guideline which sets out how energy retailers must design bills for consumers and what content they must include. This report aims to understand the impact of the Guideline on consumers’ comprehension of bill content and their confidence to engage in the energy market.
Report
Digital lives of Australians 2025
This research report provides insight into the online experiences of Australian consumers and small businesses, highlighting how their behaviours, views on and experiences with the internet have evolved against a backdrop of technological change. Despite many changes, the internet continues to be relied on and valued by the vast majority of Australians.