In 2016, the Ethnic Communities’ Council of Victoria (ECCV) Policy Advisory Committee on Health and Wellbeing (PACHW) discussed increasing concerns by health services and multicultural advocates regarding the low levels of awareness among culturally diverse communities about the role and engagement of accredited interpreters.

This report provides a summary of the perspectives and broader feedback received through consultations with culturally and linguistically diverse communities and service providers around Australia, regarding the design and delivery of Australian Government services. The report aims to discuss diverse community perspectives relating to the accessibility and quality of service delivery, highlighting gaps, key issue...

This case study aims to make a contribution to the discussion on rural and regional settlement by providing community perspectives on how access to government services and community attitudes impact new and emerging communities’ economic participation, social integration, sense of belonging and settlement outcomes.