This guide has been prepared to help healthcare providers, commissioners, and designers ensure that services delivered digitally are as inclusive as possible, meeting the needs of all sections of the population.

Executive Summary NHS Digital already has an important role to play as the technology and data partner for the health and care system. From 2017, our role has increased signifcantly, as we have been tasked with delivering the commitments set out in the National Information Board’s strategy for Personalised Health and Care 2020.