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Administrative Conference of the United States

Owning Institution:

Automated legal guidance at federal agencies: report for the Administrative Conference of the United States

When individuals have questions about federal benefits, services, and legal rules, they are increasingly seeking help from government chatbots, virtual assistants, and other automated tools. This report describes the results of a qualitative study of automated legal guidance across the US Federal government, which included...

Government by algorithm: artificial intelligence in federal administrative agencies

Artificial intelligence (AI) promises to transform how government agencies do their work. This report offers three perspectives of federal agency use of AI.