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Organisation
National Association of State Chief Information Officers
Acronym:
NASCIO
Website:
Report
Chat with us: how states are using chatbots to respond to the demands of COVID-19
When the COVID-19 pandemic hit the United States in March 2020, states experienced unprecedented surges in online inquiries and transactions. Automation, in the form of chatbots, was quickly developed and deployed to supplement existing human resources. This publication includes state examples, predictions for the future...