This report analyses the impact of unfair industry practices in the markets for essential goods and services such as energy, water, financial services, broadband, and food; sets out why markets, regulators and the government have failed low-income households; and makes recommendations to tackle the poverty premium and make markets work for low-income families.

This guide explores how inclusive design will help regulators achieve their objectives – particularly improving outcomes for consumers in vulnerable circumstances, including those on low incomes.