The objective of the audit was to assess the effectiveness of the design and conduct of the third and fourth funding rounds of the Regional Development Australia Fund. The scope of the audit included the processes by which proposals were sought and assessed and successful projects were approved for funding. The audit criteria reflected the...

The objective of the audit was to assess how effectively and efficiently the ATO managed contact centres as part of its overall service delivery strategy. To form an opinion against the audit objective, the ANAO adopted the following high-level criteria: contact centres are effectively integrated with other ATO client communication channels, such as the online...

This audit assessed the effectiveness of the Australian Taxation Office’s administration of annual compliance arrangements with large corporate taxpayers. Audit objective and criteria To form a conclusion against this objective, the ANAO adopted the following high-level criteria: the governance arrangements for ACAs are well planned and effective; there are sound processes for identifying entities to...

This audit examined selected entities’ effectiveness in implementing entity-wide fraud control arrangements, including compliance with the requirements of the 2011 Commonwealth Fraud Control Guidelines, and the overall administration of the fraud control framework by the Attorney-General’s Department. Overall conclusion Fraud control is an ongoing responsibility for Australian Government entities, providing a safeguard against: financial and...

This guide offers advice to public sector senior leaders on the successful implementation of policies so that unintended consequences, which deny the community the full benefits of a new policy or waste public resources, can be avoided. Foreword All Governments expect their policies to be implemented on time, on budget and to expectations. For that...