New energy technologies are coming to market faster than regulatory frameworks can adapt, exposing users (and non-users) to new forms of risks and costs. This report considers the implications associated with ‘responsibilising’ householders for new types of involvement in the energy system.

Victorian water and energy companies have been working to improve customer outcomes, according to this report. Introduction Why write a research paper? EWOV receives and resolves customer complaints about a wide variety of Victorian energy and water issues. In May 2014, we registered our 500,000th case – giving us a wealth of complaint data and...