This report aims to provide consumers with information about the energy market that would promote effective competition, to achieve the best outcomes for Victorian energy consumers.

The Essential Services Commission promotes protections for consumers experiencing vulnerability and supports access to regulated essential services for all Victorian consumers. A key objective of the commission is breaking down the barriers consumers can face when seeking information and assistance.

This project aims to provide evidence-based guidance about how the Essential Services Commission and essential providers engage with the customer vulnerability of victim survivors of family violence.

This strategy addresses consumer’s experience of vulnerability and aims to break down the barriers faced when accessing and engaging with essential services.

This draft strategy aims to ensure the Victorian Essential Services Commission’s work supports access to essential services for consumers experiencing vulnerability.