The report looks at how training, education and learning for consumers, health professionals and administrators to enhance participation in health care policy, planning, service delivery and evaluation can be made more effective. The resource guides, reports and issues papers that make up the Consumer Focus Collaboration (CFC)publication series have been designed to provide health care...

Foreword Building a safe, high-quality health care system means that people managing and working in the system need to work together with consumers and the community to achieve sustainable improvements and maintain public confidence in the system. The Consumer Focus Collaboration publication series provides practical tools to support consumer and health care providers to achieve...