This research report uses interviews with over 100 domestic and ridehailing platform workers in major U.S. cities to reveal how technology is reshaping the future of labor.

Uber manages a large, disaggregated workforce through its ridehail platform, one that delivers a relatively standardized experience to passengers while simultaneously promoting its drivers as entrepreneurs whose work is characterized by freedom, flexibility, and independence. Through a nine-month empirical study of Uber driver experiences, we found that Uber does leverage significant indirect control over how...