Person

Alex Rosenblat

Journal article

Algorithmic labor and information asymmetries: a case study of Uber’s drivers

Uber manages a large, disaggregated workforce through its ridehail platform, one that delivers a relatively standardized experience to passengers while simultaneously promoting its drivers as entrepreneurs whose work is characterized by freedom, flexibility, and independence. Through a nine-month empirical study of Uber driver experiences, we...
Report

Beyond disruption: how tech shapes labor across domestic work and ridehailing

This research report uses interviews with over 100 domestic and ridehailing platform workers in major U.S. cities to reveal how technology is reshaping the future of labor.