This study demonstrates the value added by smaller community service organisations in Australia, in the context of changes in the commissioning of government-funded services. Case studies were conducted in four states, with four non-profit providers of support to young people in their transition to work.

This study explores financial vulnerability during four key life transitions: moving from school to work, being out of work, becoming a single mother, and retiring and ageing. It found that material and emotional support are essential to reduce the risk that such transitions lead to financial hardship and persistent disadvantage. It also found that some...

This evaluation of a free, one-on-one, financial information and guidance service for financially vulnerable people, piloted by the Brotherhood of St Laurence, indicates that clients considered good communication and trust as key qualities of such a service, and preferred face-to-face consultation over channels such as bank branches or the internet. Most clients sought information about...