A national examination of the current and anticipated use of Generative AI (GenAI) in policy work. It sought to understand how senior Australian public servants perceived the strengths and weaknesses of these applications, the potential of GenAI for policy work, and what needs to happen to make GenAI safe to use in policy work.

This report provides a comprehensive overview of how participants have coped during the COVID-19 pandemic and how they have sought out resources during periods of disruption, isolation and quarantine. The findings offer insights that may enhance service provision and systems design decisions to better support Australian residents as they seek information and services.