This study examines a regional Victorian parent support program to understand how trauma‑informed care was enabled or limited for parents of children with complex support needs. The findings highlight the need for clearer organisational policies, stronger workforce training, collaboration with trauma‑specific services and ongoing consultation with parents.

This paper explores reflections from five regional social workers about the challenges they faced supporting families who need assistance but are yet to access National Disability Insurance Scheme (NDIS) packages. It identifies key challenges for practice, including difficulties accessing disability services and lack of guidelines on navigating the NDIS application process for family services staff.