This report provides a final comprehensive evaluation of the jobactive employment services model. The program followed a 'work first' approach framework aimed at moving job seekers into employment rapidly, reducing welfare dependence, introducing stronger mutual obligations, and optimising service flexibility for providers.

This report describes the evaluation of phase 1 of the New Employment Services Trial, a new employment services model developed to modernise the delivery of employment services by increasing digital servicing options for job ready participants and providing more intensive and tailored servicing to participants who require additional support.