This report provides details of the research undertaken in 2015-16 to develop and test the Australian Community Care Outcome Measurement tool (ACCOM), a set of measures of community care suitable for use in the Australian context.

This research has been designed to test, document and apply standard measures for the determination of client outcomes in case managed community care for older people.

This report, prepared for the New South Wales Cabinet Office, presents empirical evidence of the use of coordinated and integrated approaches to human service delivery in Australia, particularly in New South Wales, and overseas. Michael Fine, Kuru Pancharatnam and Cathy Thomson focus on the evidence...