Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Discussion paper
Consumer credit card choice: costs, benefits and behavioural biases
The credit card market offers consumers a wide range of options when choosing a card. While many factors may influence this choice, this paper focuses on the main financial costs and benefits of holding a credit card.
Report
Power plans for electricity: the impact of tariff structure changes on energy vulnerable households
The purpose of this report is to describe a mixed methods research project aimed at improving our understanding of the experience of energy vulnerable households under changes to electricity tariff structures.
Journal article
The illusion of choice: an exploratory study looking at the top 10 food companies in Australia and their brand connections
This study expands on current knowledge and further defines the breadth of market influence that the top ten food companies have within the Australian food context, and how they use their brand power to create an illusion of choice for consumers.
Presentation
Behavioural insights and climate change countermeasures: Ministry of the Environment (MOE), Japan
This presentation was delivered for the conference of Behaviour Change for Energy Efficiency: Opportunities for International Cooperation in the G20 and beyond, Paris.
Systematic review
Digital services and communication platforms for residential energy customer engagement: rapid meta-review
The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”