Systematic review

Digital services and communication platforms for residential energy customer engagement: rapid meta-review

Part 1: International studies
Consumer choice Energy saving Systematic reviews Evidence-based practice Consumer behaviour Energy consumption Evidence-based policy Innovation


Rapid development of digital technologies, combined with advances in energy management, automation of devices and smart buildings, is presenting power utility companies with new opportunities for customer engagement. Primary literature on this topic is too vast to be covered in a single review. Thus, we focus on existing systematic reviews and meta-analyses.


The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”

The secondary objective of this project was to assess the time and resources needed to perform a scoping / rapid meta-review on a topic related to the Built Environment. Thus, information relevant to the review team’s structure, review timeline and associated workloads are also included in this report.

Related Information

Part 2: Australian studies

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