Organisation

Consumer Policy Research Centre

Acronym:
CPRC
Report

Duped by design - manipulative online design: dark patterns in Australia

Whole industries now exist to 'hack' marketing funnels. Teams of experts experiment to get that extra person to subscribe or to add one more thing to the cart. This report looks at what current trends in web and app design mean for consumers, and finds...
Report

The digital checkout

For the purposes of this report, the authors refer to the term 'digital checkout' as the process of a consumer engaging in a transaction (paid or otherwise) to access or procure a product or service online. This report argues that the challenge for consumer policy...
Report

Towards a wellbeing approach to consumer policy in Australia

This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Policy report

Unfair trading practices in digital markets: evidence and regulatory gaps

This report examines the reliance Australian consumers have on data-driven technologies and digital marketplaces, and explores how this reliance has evolved since 2018. The report also sets out the key consumer policy implications the research results pose – and what can be done by market...
Survey

CPRC 2020 data and technology consumer survey

This survey of 1,000 consumers conducted from March – April 2020 confirms that Australians expect more from industry and government when it comes to protecting them from risks posed by the collection, sharing and use of their personal information.