Consumer Policy Research Centre
In whose interest? Why businesses need to keep consumers safe and treat their data with care
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. The author of this paper argues that it's time to consider reforms that hold...
Reforming electricity concessions to better meet need
Despite existing financial assistance for almost three million households, many people in Australia still cannot afford to pay for the energy they need. This report looks at what is required to deliver effective energy concessions, summarises the research findings, and makes a series of recommendations.
The consumer experience of green claims in Australia
Marketers and businesses are trying to tap into a growing desire of many Australians to actively look after people and planet when choosing consumer goods. This report looks at how consumers are currently experiencing 'green' claims and what, beyond strong enforcement actions by regulators against...
The barriers and potential enablers of electric vehicle uptake in Australia
Electric vehicles will play an important role in the transition to net zero. This working paper outlines findings from a recent survey of 2000 Australians, which sought to better understand the barriers and enablers for Australians to switch from vehicles with an internal combustion engine...
Mind the gap: identifying the gap between energy concession eligibility and concessions received
Ensuring low-income consumers receive concessions is direct cost-of-living support to improve affordability of energy bills. This report highlights the gap between those eligible for an energy concession and those receiving this concession on their energy bills.